Jennifer Carroll
Placentia,CA
Summary
Dynamic office professional with a strong background in client relations, customer service, and account management. Skilled in communication, problem-solving, and conflict resolution, with a proven ability to build positive client relationships and ensure customer satisfaction. Experienced in managing accounts, supporting business operations, and adapting to changing priorities in fast-paced environments. Recognized for reliability, teamwork, and a proactive approach to achieving organizational goals while delivering efficient and empathetic service.
Overview
22
22
years of professional experience
Work History
Account Manager/Inside Sales Representative
Dulcet Tile
Placentia, CA
05.2024 - 04.2026
- Facilitated customer inquiries through inbound calls and emails, providing detailed insights on inventory pricing, product alternatives, and freight costs to enhance overall satisfaction.
- Streamlined order lifecycle management by ensuring accurate processing, optimal inventory allocation, and meticulous preparation of bills of lading to support timely shipment operations.
- Coordinated interdepartmental efforts to ensure accurate sample order fulfillment and material selection based on customer requirements.
- Processed and recorded check and credit card payments, maintaining accurate payment records and supporting account reconciliation
- Directed onboarding and training initiatives for new office staff, ensuring alignment with organizational standards.
Office Manager/Purchasing Manager
JK Engineering Aerospace & Defense
Yorba Linda, CA
05.2014 - 02.2026
- Interpreted customer drawings to determine precise material specifications for accurate quoting and purchasing, ensuring customer requirements were met
- Managed procurement of materials, tooling, and supplies, coordinating with suppliers to confirm on-time delivery and resolve shipment issues
- Verified incoming goods against purchase orders to ensure compliance and accuracy
- Provided customer service support by communicating order status, negotiating estimates, and responding to inquiries to maintain satisfaction
- Scheduled and prioritized shop workflow based on customer requirements to ensure timely job completion
- Managed office staff duties and acted as manager for shipping and receiving operations
- Performed extensive data entry including estimates, purchase orders, receipts, and inventory reporting to support operational efficiency
- Coordinated daily dispatch of company driver for pickups and deliveries
Corporate Trainer/Senior Account Executive
Nationwide Support Services
Irvine, CA
05.2004 - 03.2014
- Managed escalated customer calls, ensuring thorough resolution of issues and maintaining high levels of customer satisfaction
- Led new employee orientation and training, ensuring staff met or exceeded performance standards
- Produced daily reports outlining task status and weekly/monthly performance statistics for management review
- Collaborated with management and subject matter experts to improve training processes and operational procedures
- Developed and maintained training materials utilizing advanced computer and documentation skills
- Processed time-sensitive issues efficiently to meet company and client deadlines
Education
High school diploma -
El Dorado High School
06-2003
Skills
- MS Office & Google Workspace
- NetSuite
- Quickbooks
- Customer service
- Data entry
- Attention to detail
- Organization
- Problem resolution
- Clerical support
- Flexibility
Languages
English
Timeline
Account Manager/Inside Sales Representative
Dulcet Tile
05.2024 - 04.2026
Office Manager/Purchasing Manager
JK Engineering Aerospace & Defense
05.2014 - 02.2026
Corporate Trainer/Senior Account Executive
Nationwide Support Services
05.2004 - 03.2014
High school diploma -
El Dorado High School