Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Carter

San Angelo,TX

Summary

Driven Supervisor of Operations at Performant Technologies, adept in enhancing operational efficiency and team productivity through effective staff management and training. Excelled in recruitment, fostering a collaborative environment, and streamlining processes. Skilled in MS Office and conflict resolution, significantly boosting employee morale and performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

21
21
years of professional experience

Work History

Supervisor of Operations

Performant Technologies
08.2016 - 09.2024
  • Evaluated staff of 25-100 agents performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.

Administrative Assistant

Cherokee County Teachers Federal Credit Union
12.2003 - 11.2006
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings and preparing crucial documents.
  • Developed strategies to streamline and improve office procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency.

Education

High School Diploma -

New London High School
New London, OH
06.1985

Skills

  • Team Development
  • Recruitment and hiring
  • Team Leadership
  • Staff Training
  • MS Office
  • Employee relations and conflict resolution
  • Employee Motivation
  • Superb time management skills
  • Unsurpassed work ethic
  • Staff Development
  • Onboarding and Orientation
  • Performance Evaluations

Timeline

Supervisor of Operations

Performant Technologies
08.2016 - 09.2024

Administrative Assistant

Cherokee County Teachers Federal Credit Union
12.2003 - 11.2006

High School Diploma -

New London High School

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