Jennifer Carter
Mocksville,N.C.
Summary
Motivational Nurse leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive team and organizational success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance, creating an atmosphere of trust.
Overview
4
4
years of professional experience
Work History
Nurse Manager III
Atrium Health Wake Forest Baptist Davie Medical Ce
Bermuda Run, NC
11.2021 - Current
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Minimized staff turnover through appropriate selection, orientation and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Conducted quality, timely performance feedback and performance appraisals.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Maintained adequate staffing to meet objectives within budget.
- Established and managed yearly budgets.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Created training modules and documentation to train staff.
Assistant Nurse Manager
BSN-MSN
- 4 years
- Emergency Room experience 15 years
- ED Nursing Supervisor on call weekends 1 year
- Critical Care- PACU 13 years
Education
Master of Science - Nursing
Purdue Global University
Indiana09.2019
Bachelor of Science - Nursing
Gardner Webb University
North Carolina05.2010
Associate of Science - Nursing
Forsyth Technical Community College
Winston-salem, NC05.2004
Some College (No Degree) - Licensed Practical Nurse
Clovis Community College
Clovis, NM12.1996
Skills
- Staff Development
- Strategic Planning
- Cost Control
- Verbal and Written Communication
- Performance Evaluations
- Performance Tracking and Evaluation
- Hiring and Training
- Staff Training
- Goal Setting
- Teamwork and Collaboration
- Onboarding and Orientation
- Employee Development
- Scheduling and Coordinating
- Documentation and Reporting
- Administration and Reporting
- Employee Coaching and Motivation
- Complex Problem Solving
- Budget Management
- Team Leadership
- Team Building
- Recruitment and Hiring
- Work Planning and Prioritization
- Problem Resolution
- Training and Development
- Workforce Management
- Issue and Conflict Resolution
- Decision Making
- Inter-Department Collaboration
- Interpersonal Relations
- Time Management
- Negotiation and Conflict Resolution
- Process Improvement
- Good Judgment
- Customer Service
- Professional and Courteous
Interests
Interests and volunteer activities: reading, travel, music, Zumba, dance, running, and biking. Previous volunteer at the Senior Center, and Meals on Wheels.
Accomplishments
- Initiated a new safety team with improved communication that significantly impacted safety and education around workplace violence in the Ambulatory setting, and improved operations.
- Currently I have teamed up with the Trauma Informed Care Task Force to pilot the first study initiating TIC to our outside hospitals to improve staff well-being and incorporate into patient care.
- In process of becoming certified in Trauma Informed Care to join in this national initiative.
- Member of National Honor Societies: Sigma Theta Tau and Phi Theta Kappa.
Timeline
Nurse Manager III
Atrium Health Wake Forest Baptist Davie Medical Ce
11.2021 - Current
Assistant Nurse Manager
BSN-MSN
Master of Science - Nursing
Purdue Global University
Bachelor of Science - Nursing
Gardner Webb University
Associate of Science - Nursing
Forsyth Technical Community College
Some College (No Degree) - Licensed Practical Nurse
Clovis Community College