Jennifer Carter-Barber
Charlotte,NC
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish organizational goals. Ready to apply 20 years of experience to new professional challenges with growth-oriented mindset. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
23
23
years of professional experience
Work History
Director of Programs-Community & Vocational Services
InReach
2016.01 - Current
- Provide oversight to several services within the department that included vocational programming, independent living, day programming and community connections for over 150 individuals served.
- Network partnerships with external organizations to enhance our meaningful day activity/enrichment programming and create competitive employment opportunities.
- Ensure Quality Assurance, Corporate Compliance and audit readiness of clinical records. Complete Quarterly reporting to maintain funding for programming.
- Manage a team of Qualified Professionals/Program Managers and assist with fostering professional development and performance improvement goals. Hire, train, coach and discipline as appropriate.
- Assisted with the development of Policies & Procedures and the development and implementation of strategic plan and quality improvement goals.
Community Works & Vocational Services Manager
InReach
2012.06 - 2016.01
- Provided bi-monthly team meetings, bi-annual staff trainings and 1:1 meetings to create a positive work environment.
- Completed intakes for new "clients". Educated families, individuals supported and the community on services provided by InReach.
- Provided oversight and assisted with the implementation of school to work vocational programming, Vocational Rehabilitation Contracts, Medicaid Supported Employment and county funding programming for competitive employment.
- Managed the scheduling of program activities and staff in eh community and day support center..
Program Manager-Group Homes
InReach (Formally Residential & Support Services)
2009.09 - 2012.06
- Managed and supervised Direct Support staff in residential programming.
- Established strong relationships with clinical team members and natural supports.
- Developed Person Centered Plans and ensured service delivery.
- Completed payroll tasks to ensure staff payment.
Group Home Manager
InReach (Formally Residential & Support Services)
2008.04 - 2009.09
- Provided support to 3 individuals in a (live-in position) group home setting with Intellectual Developmental Disabilities which included Downs Syndrome, Williams Syndrome and Autism
- Managed household & customer budget
- Completed paperwork
- Maintained customers’ records and group home/agency functions
- Implemented Person Centered Plans, supported individuals in goals and advocated for individual rights
- Supervised 3 subordinate staff and acted as team leader.
Part-Time Relief/Weekend Relief Manager
InReach (Formally Residential & Support Services)
2003.12 - 2008.04
- Supervised 3-6 individuals with developmental disabilities in a group home setting; provide individual training in areas such as self-care, cooking, housekeeping, budgeting finances and socialization skills
- Effectively managed budget and documentation for group home and individuals.
Group Home Manager Interim
InReach Residential & Support Services
2007.12 - 2008.02
- Worked as acting Manager until a Manager was hired
- Trained new Manager in group home functions and paperwork.
Community Support Coach
The ARC of North Carolina
2006.08 - 2007.09
- Provided support and rehabilitation for an individual with Developmental Disabilities in skills to assist them in their quest to live, work and socialize in the community while addressing dual Mental Health diagnosis
- Participated in the development and implementation of Person Centered Plan for individual
- Advocated for the rights and inclusion of people with Developmental Disabilities through daily contacts in the community.
Office Assistant
Carolina Alfa Ram
2006.10 - 2006.12
- Assisted in researching, creating and organizing policies and procedures for new home health care agency
- Assisted in fulfilling requirements for the company to obtain licensure.
After-School Care Counselor
YMCA
2001.10 - 2002.05
- Supervised and interacted with 15-30 children ages 5-14
- Assisted children with homework and taught children relationship and socialization skills through small group activities.
Education
Human Services Certificate-IDD -
Central Piedmont Community College
Charlotte, NC2010
BA Communication - Health Communication
University of North Carolina at Charlotte
Charlotte, NC08.2007
Skills
- Problem-Solving
- Customer service experience
- Effective leader
- Staff Hiring and Evaluations
- Task Delegation
- Dependability and Cooperation
- Program Scheduling
- Performance Management
- Partnership Development
- Attention to Detail
- Critical Thinking
Additional Trainings & Certifications
Competitive Integrated Employment (CIE) 40 hour training completed. Currently trained in areas such as CPR & First Aid, Medication Administration, Behavioral Intervention Training, Customer Rights, Cultural Competence, Work Place Harrasment and Corporate Compliance.
Timeline
Director of Programs-Community & Vocational Services
InReach
2016.01 - Current
Community Works & Vocational Services Manager
InReach
2012.06 - 2016.01
Program Manager-Group Homes
InReach (Formally Residential & Support Services)
2009.09 - 2012.06
Group Home Manager
InReach (Formally Residential & Support Services)
2008.04 - 2009.09
Group Home Manager Interim
InReach Residential & Support Services
2007.12 - 2008.02
Office Assistant
Carolina Alfa Ram
2006.10 - 2006.12
Community Support Coach
The ARC of North Carolina
2006.08 - 2007.09
Part-Time Relief/Weekend Relief Manager
InReach (Formally Residential & Support Services)
2003.12 - 2008.04
After-School Care Counselor
YMCA
2001.10 - 2002.05
Human Services Certificate-IDD -
Central Piedmont Community College
BA Communication - Health Communication
University of North Carolina at Charlotte
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