Jennifer Casas
Vancouver,WA
Summary
Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
5
5
years of professional experience
Work History
Restaurant Server
New Day Cafe
09.2022 - 03.2024
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Lead Server
Atria Senior Living
07.2021 - 10.2022
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Lead Server
Carillon At Belleview Station
06.2019 - 08.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Education
High School Diploma -
Overland High School
Aurora, CO05.2020
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Problem-Solving
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Professional Appearance
- Food Running
- High-volume dining
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Server
New Day Cafe
09.2022 - 03.2024
Lead Server
Atria Senior Living
07.2021 - 10.2022
Lead Server
Carillon At Belleview Station
06.2019 - 08.2021
High School Diploma -
Overland High School
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