Jennifer Casillas
Turlock,CA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations and Academic Department Specialist
University Of California, Merced
02.2024 - Current
- Coordinate/schedule and facilitate department faculty meetings and other departmental meetings.
- Create and disseminate surveys and provide data analysis and reports.
- Plan, organize, and implement department faculty events, which may include symposiums, conferences, seminars, and banquets.
- Communicate (by email, in-person, or phone) with central offices such as Academic Personnel, Procurement, Space, Web management, Facilities, IT, Registrar, Human Resources, etc.
- Field questions and connect with appropriate people within the schools and externally to convey information requested by the chair or to determine answers to the chair's questions.
- Provide the department chair with administrative support as they administer the financial affairs of the department including assistance with budget account reconciliation and coordination with the Dean's office financial staff.
- Supervises 4 to 5 student employees. Ensures accuracy, quality, and timeliness in the completion of clerical and administrative duties.
Dining Department Supervisor,
Covenant Living Of Turlock
05.2019 - 02.2024
- Works with the Dining Room Director & Dining Services Manager to hire, evaluate, discipline and terminate dining room staff.
- Supervises and schedules a team of 50+ employees, delegate tasks, and holds each employee accountable for completing assignments.
- Assists with the planning and implementation of dining department events.
- Enhanced customer satisfaction by efficiently addressing and
resolving their inquiries and concerns regarding dining experiences or monthly bill inquiries. - Attends weekly leadership meetings to discuss upcoming events, and writes manager recaps to inform the leadership team of staff and kitchen concerns.
- Responsible for completing a weekly flash report to highlight key operational and financial outcomes, and analyzing department budgets.
- Responsible for transmitting weekly invoices through our electronic invoicing system.
- Provide department with essential administrative support and
resource management.
Education
Master of Science - Forensic Psychology
Arizona State University
Online 08.2024
Bachelor of Arts - Psychology
University of California, Merced
Merced, CA05.2019
Skills
- Bilingual Proficiency in English and Spanish
- Effective Verbal and Written Communication
- Multitasking/Time Management
- Customer Service
- Staff Supervision
- Leadership Abilities
- Logistics Planning
- Payroll and Budgeting
- Excel Spreadsheets Proficiency
- Expense Reporting
- Inventory Management
- AR/AP
Certification
- California State Seal of Multilingual Proficiency in English and Spanish.
Timeline
Operations and Academic Department Specialist
University Of California, Merced
02.2024 - Current
Dining Department Supervisor,
Covenant Living Of Turlock
05.2019 - 02.2024
Master of Science - Forensic Psychology
Arizona State University
Bachelor of Arts - Psychology
University of California, Merced