Jennifer Cassata
San Tan Valley,AZ
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer-oriented sales professional with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Vitamin Clerk
Sprouts Farmers Market Inc, Grocery
Queen Creek, AZ
11.2022 - Current
- Placed special orders or called other stores to find desired items.
- Trained new employees on sales floor procedures and protocols.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted customers in selecting products, providing excellent service.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Participated in weekly team meetings to discuss goals and strategies.
- Managed inventory levels, restocked shelves as needed.
- Maintained visually appealing and effective product displays.
- Performed opening and closing duties, including cash handling.
- Organized seasonal promotional events to boost sales numbers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained current knowledge of store products and services to answer customer inquiries accurately.
- Organized and stocked shelves with vitamin merchandise, ensuring adequate supply levels.
Housekeeping Manager
Best Western Hotel
Mesa, AZ
10.2015 - 09.2020
- Provided ongoing support/assistance to housekeeping/janitorial staff as needed.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Inspected facilities regularly to ensure cleanliness and maintenance standards.
- Managed team of employees, daily progress reports and overall project planning.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reported damage or theft of hotel property to management.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Communicated with maintenance team on damages to repair.
- Trained housekeeping staff on safety procedures and equipment usage.
- Conducted performance evaluations, providing feedback and coaching to employees.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Maintained accurate records of completed tasks and employee attendance.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Developed staff schedules, maintaining adequate coverage for all shifts.
- Managed inventory, ordering supplies to maintain optimal stock levels.
- Assisted with hiring process, including interviewing and training new hires.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Market Research Lab Tech
P&K Research
Chicago , IL
05.2010 - 12.2013
- Analyzed consumer behavior data to inform marketing strategies.
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
- tilized qualitative techniques, such as focus groups and interviews, for deeper insights.
- Trained interviewers in proper techniques to collect relevant and reliable data.
Survey Interviewer
Fieldwork Chicago
Chicago , IL
02.2002 - 11.2008
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Reviewed data obtained from interview for completeness and accuracy.
- Consulted with clients to indentify survey needs and specific requirements.
- Probed for relevant or appropriate information without influencing responses.
- Reviewed results for completeness and accuracy before submitting.
- Maintained a high level of confidentiality while handling sensitive information related to survey projects.
- Used computer-aided telephone interviewing system to record data.
- Listened intently and objectively to accurately code responses.
- Created reports summarizing research findings and presented them to senior management team.
- Conducted structured interviews and recorded audio.
- Documented results from participant observations.
Education
Associate of Applied Science - Forensic Science
San Diego Mesa College
Mesa, AZ05-2026
High School Diploma -
Graduation Allience
Utah01-2024
Skills
- Product Rotation
- Phone Etiquette
- Customer Service
- Display Setup
- Loss Prevention
- Customer Assistance
- Work Prioritization
- Expense Tracking
- Customer Relationship Management
- Guest Relations
- Scheduling and Planning
References
References available upon request.
Timeline
Vitamin Clerk
Sprouts Farmers Market Inc, Grocery
11.2022 - Current
Housekeeping Manager
Best Western Hotel
10.2015 - 09.2020
Market Research Lab Tech
P&K Research
05.2010 - 12.2013
Survey Interviewer
Fieldwork Chicago
02.2002 - 11.2008
Associate of Applied Science - Forensic Science
San Diego Mesa College
High School Diploma -
Graduation Allience