Jennifer Cassel
Conifer Health Solutions
28
years of professional experience
Experienced medical office professional with over 2 decades in patient access, insurance verification, and revenue cycle management, seeking Patient Registration Representative position to support an efficient patient registration process.
Work History
Credit Resolution Representative
8 Years 1 Month- Conduct refund and credit analyses, audit and reimbursement functions for all managed care, commercial self-pay and third party payers for all patient accounts.
- Effectively identify credit balance cause and resolve credit balances timely and appropriately.
- Manage daily desk inventory, complete reports, and resolve high priority/aged inventory, accurately and thoroughly.
- Regularly complete special assignments and projects as needed. Voluntarily complete overtime projects to ensure meeting client expectations.
- Prior experience as Medicare Credits Lead
AR / Patient Accounts Representative
4 Months- Executed insurance follow-up tasks including calls and online inquiries ensuring thorough documentation of actions taken.
- Initiated communication with patients for additional information required for claims processing improving claim accuracy.
- Maintained daily desk inventory efficiently managing priority accounts and backlog resolutions.
Collector - Non Government
3 Years- Work assigned patient accounts via work-list to a final disposition.
- Correspond via telephone and written letter with patient, insurance company, and various third parties to confirm claims process promptly and accurately.
- Applied payments, contractual adjustments, and denials while keeping up to date and thorough account collection notes
- Calculated expected reimbursements precisely by analyzing contractual agreements enhancing revenue cycle efficiency.
Lead Biller/Collector
2 Years 11 Months- Performed comprehensive full cycle medical billing and collections.
- Provided administrative support handling multi-line phone systems facilitating smooth front-office operations.
- Made appointment reminder calls increasing attendance rates contributing positively to practice productivity.
Reimbursement Analyst
1 Year 8 Months- Maintained master insurance contracts identifying discrepancies optimizing contract profiles via adjudication systems.
- Compiled financial impact spreadsheets aiding management decisions on surgical cost analysis projects.
- Assisted billing and collection departments, supporting overall operational efficiency within the facility's revenue cycle processes.
Intermediate Claims Processor
2 Years 5 Months- Adjusted previously processed claims via provider appeals. Resolved edits and errors by collaborating directly with providers addressing billing issues effectively
- Assigned as mentor and point person for all new hires due to continued high audit scores
Admitting Representative
2 Years 10 Months- Verified and recorded accurate and thorough patient demographic data.
- Obtained insurance information and completed verification of benefits and eligibility
- Collected patient out of pocket including co-pay and deductible at point of service
- Provided assistance to PBX operator
Skills
Intermediate knowledge of UB04/HCFA 1500 billing
Proficient in ACE
EPIC
VIWeb
OnPlan
PNC
Customer Service Excellence
Insurance Verification & Eligibility
Provider/Insurance Contract Interpretation
Patient Financial Counseling
Patient Demographic Data Collection
Analytical Thinking
Timeline
Credit Resolution Representative
Conifer Health Solutions
09.2018 - CurrentRead More
AR / Patient Accounts Representative
Conifer Health Solutions
05.2018 - 09.2018Read More
Collector - Non Government
Shasta Regional Medical Center
04.2013 - 04.2016Read More
Lead Biller/Collector
McCallum Family Practice
01.2010 - 12.2012Read More
Reimbursement Analyst
Shasta Regional Medical Center
08.2006 - 04.2008Read More
Intermediate Claims Processor
Blue Shield of California
01.2003 - 06.2005Read More
Admitting Representative
Redding Medical Center
11.1998 - 09.2001Read More