Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Cassity

Gallion

Summary

Dynamic manager with a proven track record at Lakeview Country Club, excelling in customer service and team leadership. Spearheaded process improvements that enhanced member engagement and reduced wait times. Skilled in strategic planning and staff training, fostering a high-performing team that consistently achieved operational excellence.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

24
24
years of professional experience

Work History

Manager

Lakeview Country Club
05.2022 - Current
  • Oversaw daily operations, ensuring seamless service delivery and member satisfaction.
  • Developed training programs for staff, enhancing performance and operational efficiency.
  • Implemented process improvements that reduced wait times and increased member engagement.
  • Coordinated special events, managing logistics to ensure successful execution and adherence to budget.
  • Analyzed member feedback and implemented changes to improve overall club experience.
  • Monitored inventory levels, optimizing supply management to meet operational needs effectively.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Business Owner

Faunsdale Bar & Grill
04.2015 - 03.2022
  • Developed operational strategies to streamline business processes and enhance customer satisfaction.
  • Managed inventory systems to ensure optimal stock levels and reduce waste.
  • Oversaw daily operations, ensuring compliance with industry regulations and standards.
  • Trained staff on best practices for customer service and product knowledge.
  • Fostered relationships with vendors to negotiate favorable terms and improve supply chain efficiency.
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Fostered positive company culture, attracting and retaining top talent through motivational leadership.
  • Developed strategic business plan, guiding company towards sustainable growth and profitability.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.

Business Owner

Tucker Cleaning Services
10.2011 - 02.2020
  • Ensured cleanliness and sanitation of residential properties using industry-standard cleaning tools and techniques.
  • Developed efficient cleaning schedules to optimize time management and enhance service delivery.
  • Implemented eco-friendly cleaning solutions, reducing environmental impact while ensuring customer satisfaction.
  • Collaborated with property managers to address specific cleaning needs and increase client retention rates.
  • Prepared seasonal vacation rentals for guests, ensuring cleanliness standards were met or exceeded upon arrival.
  • Assisted in the successful completion of renovation projects by providing post-construction cleanup services.
  • Increased customer retention through exceptional communication skills and reliable follow-up on service requests.
  • Established trust with clients by consistently adhering to punctuality standards and professional conduct guidelines.
  • Supported landlords during tenant move-out inspections, ensuring properties were returned in excellent condition for future occupants.
  • Performed deep-cleaning services for property turnovers, contributing to reduced vacancy rates for rental units.
  • Conducted inventory checks on cleaning supplies regularly, ensuring adequate stock was maintained at all times without excess waste or costs incurred.
  • Assisted clients in decluttering and organizing living spaces, leading to increased functionality and reduced stress.
  • Exceeded client expectations through customized cleaning plans tailored to individual property needs and preferences.
  • Streamlined cleaning processes, ensuring efficient use of time and resources.
  • Demonstrated adaptability by adjusting work schedules based on client needs or unforeseen circumstances.

Branch Manager

Tuscaloosa VA Credit Union
11.2007 - 10.2010
  • Directed branch operations, ensuring compliance with organizational policies and procedures.
  • Mentored team members, fostering professional growth and enhancing customer service skills.
  • Cultivated relationships with clients, enhancing customer satisfaction and loyalty through tailored service solutions.
  • Coordinated staff schedules, optimizing workforce management to meet business demands effectively.
  • Maintained friendly and professional customer interactions.
  • Implemented process improvements, streamlining workflows to enhance operational efficiency and reduce costs.
  • Evaluated borrower creditworthiness to determine loan eligibility and risk factors.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Advised clients on mortgage, education and personal loans.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.
  • Reviewed and updated loan policies to reflect current best practices, ensuring operational excellence.

Bank Teller

Citizens Bank
07.2004 - 05.2006
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
  • Maintained accurate cash drawer balances through diligent tracking and reconciliation of daily transactions.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Reconciled cash drawer and resolved discrepancies.

Bank Teller

Regions Bank
06.2003 - 05.2004
  • Collaborated with team members to achieve branch goals, contributing to overall performance metrics and quality standards.
  • Trained and mentored junior tellers on operational procedures and customer service best practices.
  • Ensured adherence to security protocols while handling cash and sensitive information during transactions.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Educated customers on use of banking website and mobile apps.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Turned in excess cash to maintain drawer security.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Removed mutilated currency from circulation.
  • Sold and cross-sold bank products to new and existing customers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Assisted customers with banking needs and inquiries.
  • Referred customers to other banking departments for specialized services.
  • Cross-sold credit cards, loans and other bank products.

Teacher

Warrior Academy
08.2001 - 05.2003
  • Developed engaging lesson plans aligned with curriculum standards to enhance student learning outcomes.
  • Implemented classroom management strategies to foster a positive and inclusive learning environment.
  • Collaborated with colleagues to design interdisciplinary projects that promote critical thinking and creativity.
  • Assessed student progress through various evaluation methods, providing constructive feedback for improvement.
  • Analyzed student performance data to identify trends, informing adjustments in instructional practices and curriculum design.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.

Education

Bachelor of Arts - History

The University of Alabama
Tuscaloosa, AL
12-2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Strategic planning
  • Relationship building
  • Operations management

Timeline

Manager

Lakeview Country Club
05.2022 - Current

Business Owner

Faunsdale Bar & Grill
04.2015 - 03.2022

Business Owner

Tucker Cleaning Services
10.2011 - 02.2020

Branch Manager

Tuscaloosa VA Credit Union
11.2007 - 10.2010

Bank Teller

Citizens Bank
07.2004 - 05.2006

Bank Teller

Regions Bank
06.2003 - 05.2004

Teacher

Warrior Academy
08.2001 - 05.2003

Bachelor of Arts - History

The University of Alabama

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