Jennifer Castellano
Lehigh Acres,FL
Summary
Friendly Receptionist with background in different office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
Receptionist
Cottonwood Dental
10.2023 - 01.2024
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
Dispatcher
Grand Island Transport, LLC
05.2022 - 10.2023
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
Receptionist
Thayer & Thayer P.C
10.2019 - 05.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in case preparation, compiling necessary documents and materials for attorneys to review.
- Supported attorneys in maintaining their calendar appointments up-to-date while avoiding scheduling conflicts or double bookings.
- Enhanced communication by accurately interpreting and conveying messages between speakers of different languages.
Education
High School Diploma -
Grand Island Senior High School
Grand Island, NE05.2018
Skills
- Greeting and Seating Clients
- Verbal and written communication
- Basic accounting
- Scheduling
- Clerical Support
- Organization skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Cottonwood Dental
10.2023 - 01.2024
Dispatcher
Grand Island Transport, LLC
05.2022 - 10.2023
Receptionist
Thayer & Thayer P.C
10.2019 - 05.2022
High School Diploma -
Grand Island Senior High School