Jennifer Castellanos
Compton,CA
Summary
Knowledgeable Receptionist skilled in administrative support and customer service. Bringing experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
6
6
years of professional experience
Work History
Receptionist
Canoo
Torrance, CA
07.2020 - 12.2024
- Identified opportunities to improve network, application and cloud security through implementation of secure frameworks.
- Reviewed security audits to bring awareness to security problems and issues.
- Assisted with developing training materials to cover organizational policies, procedures, tools, and monitoring requirements.
- Established procedures for controlling remote access to network facilities and components.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients, and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Reported suspicious individuals to supervisor.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Daycare Worker
Self employed
Compton, CA
06.2019 - 03.2021
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Observed and monitored children's play activities.
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
- Provided nurturing and appropriate environment for children of various ages.
- Communicated with parents about daily activities and any concerning behaviors.
- Monitored children during nap time, ensuring a quiet and restful environment.
- Maintained clean and organized classroom and play areas to ensure a healthy environment.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Assisted in developing and implementing age-appropriate activities for children to learn new skills.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
Education
Bachelor of Science - Biomedical Sciences
Charles R. Drew University of Medicine And Science
Los Angeles, CA06-2027
High School Diploma -
Centennial High School
Compton, CA06.2019
Skills
- Customer Service
- Verbal and Written Communication
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Translation and Interpretation Services
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Customer Data Confidentiality
- Scheduling and Calendar Management
- Call Answering and Routing
- Customer Complaint Resolution
- Security Procedures Knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Canoo
07.2020 - 12.2024
Daycare Worker
Self employed
06.2019 - 03.2021
Bachelor of Science - Biomedical Sciences
Charles R. Drew University of Medicine And Science
High School Diploma -
Centennial High School
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