Jennifer Casterlin
St Augustine
Summary
Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
16
16
years of professional experience
Work History
Cashier
Buc-ee's
05.2024 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Dispatcher
Florida School For The Deaf And Blind Police Dept
03.2024 - 05.2024
- Maintained updated and detailed records of calls in physical and electronic database.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Monitored and tracked dispatch communication systems.
Correctional Officer
Orange County Corrections Department
11.2022 - 03.2024
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Booked new inmates into facility and processed inmates for release.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Observed behavior of residents individually and in groups.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
Residential Dorm Instructor
Florida School For The Deaf And Blind
02.2022 - 11.2022
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Oversaw curriculum development and implementation in alignment with best practices.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Correctional Sergeant
Orange County Corrections
01.2009 - 02.2022
- Supervised 22 employees and performance of tasks and managed 300 offenders.
- Handled inmate counts and searches for missing inmates.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Completed daily work report sheets and delegated tasks to employees.
- Coordinated responses to emergency situations arising in different prison locations.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate of Science - Criminal Justice
Valencia College
Orlando, FL12-2021
Skills
- Customer assistance
- Conflict resolution
- Payment processing
- Reports and documents
- Issue resolution
- Cash management
- Customer service
Timeline
Cashier
Buc-ee's
05.2024 - Current
Dispatcher
Florida School For The Deaf And Blind Police Dept
03.2024 - 05.2024
Correctional Officer
Orange County Corrections Department
11.2022 - 03.2024
Residential Dorm Instructor
Florida School For The Deaf And Blind
02.2022 - 11.2022
Correctional Sergeant
Orange County Corrections
01.2009 - 02.2022
Associate of Science - Criminal Justice
Valencia College
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