Jennifer Castrillo
Temple Hills,MD
Summary
- Candidate seeking with retail company, that promotes growth and stability. Where I can utilize my skills and hardworking ability.
- Cheerful and energetic
- Positive outlook
- Flexible
Overview
9
9
years of professional experience
Work History
Sales Associate
Banana Republic Factory Store
05.2015 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Counter Server
Panda Express ELPX Restaurant Group
05.2018 - 06.2021
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Processed cash, debit and credit card payments.
- Restocked counter supplies, condiments, napkins and silverware.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Met upsell goals consistently for desserts, drinks and special menu items.
Shift Leader
Panda Express Restaurant Group
07.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw daily cash handling
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD05.2015
Skills
- Cash Handling
- Customer service focus
- Flexible Schedule
- Daily workflows
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Panda Express Restaurant Group
07.2021 - Current
Counter Server
Panda Express ELPX Restaurant Group
05.2018 - 06.2021
Sales Associate
Banana Republic Factory Store
05.2015 - 06.2018
High School Diploma -
Oxon Hill High School