JENNIFER CASTRO
Denton,TX
Summary
Results-focused individual dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
8
8
years of professional experience
Work History
Stylist
Floyd's 99 Barbershop
06.2022 - Current
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Educated customers on products to maximize benefits.
- Distributed business cards outside of salon to generate new business.
- Mentored upcoming/current stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Developed and implemented individual care plans tailored to needs of each client.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Participated in team meetings and staff training sessions.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Shop Manager
Diesel Barbershop
08.2020 - 06.2022
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Interacted well with customers to build connections and nurture relationships.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored sales performance closely, adjusting strategies as needed to remain competitive in the market while maximizing profitability.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
General Manager
HOTWORX
03.2019 - 09.2019
- Developed and implemented strategies to increase sales and profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Paid attention to detail while completing assignments.
Keyholder
Sports Clips
11.2015 - 03.2019
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Opened inventory boxes and restocked shelves.
- Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Cosmetology Education
ITS Beauty Academy
Denton, TX08.2016
High School Diploma -
Denton High School
Denton, TX05.2006
Skills
- Problem-Solving
- Advanced communication skills
- Continuing education
- Building Positive Rapport
- Store Opening and Closing
- Strong leader
- Trend Awareness
- Excellent Communication
- Quick Learner
- Creative Thinking
- Customer Service
- Highly motivated self-starter
- Staff Management
- Sales Promotions
- Outstanding client retention
- Product Knowledge
- TX Licensed Cosmetologist
- Creative vision
- Sanitation Practices
- Relationship Building
- Multitasking and Organization
- Staff Collaboration
Timeline
Stylist
Floyd's 99 Barbershop
06.2022 - Current
Shop Manager
Diesel Barbershop
08.2020 - 06.2022
General Manager
HOTWORX
03.2019 - 09.2019
Keyholder
Sports Clips
11.2015 - 03.2019
Cosmetology Education
ITS Beauty Academy
High School Diploma -
Denton High School
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