Jennifer Castro
Phoenix,AZ
Summary
Highly skilled and bilingual professional with a strong foundation in customer service and effective communication. Proficient in Microsoft Office Suite, including advanced capabilities in Word and PowerPoint, intermediate skills in Excel and Access, and advanced proficiency in Adobe Illustrator. Experienced in working within fast-paced environments and adept at utilizing cloud computing platforms such as Microsoft SkyDrive, Google Drive, and Dropbox.
Overview
8
8
years of professional experience
Work History
Case Manager
New Life Center
06.2024 - 04.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
Accounting Specialist 1
Dept. of Child Safety
02.2022 - 06.2024
- Overseeing the daily processing of maintenance supportive services and allowance payments for foster homes, group homes, and shelters.
- Making independent decisions based on comprehensive information and research.
- Resolving conflicts and addressing challenges within the Accounting Division.
- Maintaining accurate and efficient records.
- Conducting thorough research and analysis of data from provider invoices, case manager records, Guardian, and other sources.
- Performing additional duties appropriate to the position.
Resident Assistant
UMOM New Day Center
09.2017 - 02.2022
- Establishing rapport and fostering a trusting environment for residents while adhering to company policies.
- Assisting residents in daily activities and providing exemplary customer service.
- Offering customer service to providers via phone and email.
- Effectively maintaining accurate and organized records.
- Creating and developing professional relationships with internal and external clients and providers.
- Performing additional duties appropriate to the assignment.
Education
High School Diploma - undefined
La Joya Community High School
Avondale, AZ01.2012
Skills
- Customer Service: Demonstrated excellence in delivering top-notch customer service
- Communication: Strong communication skills in English and [mention second language], facilitating positive relationships
- Software Proficiency: Advanced skills in Microsoft Office Suite (Word, PowerPoint), intermediate proficiency in Excel and Access
- Cloud Computing: Familiarity with Microsoft SkyDrive, Google Drive, and Dropbox
Timeline
Case Manager
New Life Center
06.2024 - 04.2025
Accounting Specialist 1
Dept. of Child Safety
02.2022 - 06.2024
Resident Assistant
UMOM New Day Center
09.2017 - 02.2022
High School Diploma - undefined
La Joya Community High School
Similar Profiles
Henry CruzHenry Cruz
General Utility Worker at New Life CenterGeneral Utility Worker at New Life Center
Joshua JacobsJoshua Jacobs
Member Account Rep/ Service Rep Lead at Southern Ohio Medical Center – LIFE CenterMember Account Rep/ Service Rep Lead at Southern Ohio Medical Center – LIFE Center
Kirsten BentonKirsten Benton
LISW at YSS Family Life CenterLISW at YSS Family Life Center
Mikal AyalaMikal Ayala
Director of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & RestaurantDirector of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & Restaurant
Naif Al MubarakNaif Al Mubarak
Microsoft Surface Technician at Education at WorkMicrosoft Surface Technician at Education at Work