Jennifer Castrovillari

Net Accounts Receivable Supervisor 1/22-9/24

• Managed a team of 5 accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
• Conducted 65-80 daily and monthly account reviews to identify potential issued and maintain healthy aging reports.
• Enhanced team productivity by providing regular training in accounting software and tools.
• Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.
• Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
• Completed daily process adjustments to maintain accuracy.
• Cross-trained analysts for government (Medicare, Medicaid, VA) insurance processing.
• Participated in the month-end close process, ensuring accurate reporting of an average of 80-100 daily accounts receivable balances and timely submission of data for financial statements.

Net Accounts Receivable Analyst 7/14-1/22

• Utilized software Concuity, Artiva, HOST, OnBase for account processing, contract updates, claims review.
• Collected, compiled and analyzed data to prepare customer accounts per contractual requirements.
• Analyzed aging reports to identify trends and patterns causing missed collections.
• Supported internal and external audits by providing necessary documentation and insights related to accounts receivable transactions and processes.
• Handled day-to-day accounting processes to drive financial accuracy.
• Reduced collection time for outstanding invoices by closely monitoring aged accounts with frequent communication to manager and internal billing department.
• Developed training materials and conducted workshops to enhance the skills of colleagues in the Accounts Receivable department.
• Review credit balances and communicated with refunds department for processing.

• Managed high volume (60-80 daily accounts) of claims, prioritizing tasks to meet deadlines without sacrificing quality.
• Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Improved patient billing accuracy by diligently reviewing and editing medical insurance claims.
• Supported team members during periods of high workload or staff absences, ensuring uninterrupted service delivery in medical insurance billing operations.
• Verified insurance of patients to determine eligibility.
• Daily claims billing of 35-50 claims over multiple commercial payers.

• Input financial data and produced reports using Meditech.
• Posted cash and lockbox payments to patients accounts.
• Imported and posted ERA's working any rejected accounts.
• Supported financial audits by providing detailed documentation of cash posting activities.
• Recorded deposits and reconciled monthly bank accounts.
• Managed and responded to correspondence and inquiries from customers and vendors.

Dispatch Coordinator, Denver, CO 4/00 - 11/04

• Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Communicated with drivers and personnel to coordinate timely delivery of household goods.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Managed high call volumes while maintaining composure and professionalism under pressure.
• Coordinated schedules for multiple driver, ensuring optimal coverage during peak season.

Relocation Coordinator, Rochester, NY 4/96-4/00, 11/04-8/07

• Coordinated seamless relocations for clients, utilizing strong project management skills and attention to detail.
• Devised creative problem-solving techniques to overcome unexpected obstacles during relocations, ensuring smooth transitions for clients.
• Maintained accurate records of all relocations, facilitating easy access to information for future reference or audits.
• Conducted post-move follow-ups with clients to gauge satisfaction levels and identify areas for improvement in future services offered by the company.
• Collaborated with team members to coordinate complex moves, resulting in successful transitions for clients.
• Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
• Compared shipments and documents against [Type] and [Type] standards to identify and resolve any compliance issues.
• Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
• Calculated weight, volume or cost of goods to be moved.
• Stayed on top of shipment locations and current status to update offices and customers.

Claims Coordinator, Rochester, NY 4/96-4/00, 11/04-8/07

• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
• Managed workload and priorities to meet claims processing meet deadlines.
• Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
• Maintained detailed records of all processed claims for easy retrieval.

Accounts Payable / Receivable Clerk, Rochester, NY 8/98-4/00, 11/04-8/07

• Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
• Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
• Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
• Processed employee expense reimbursements, verifying accuracy of submitted documentation against company policies before approval.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Maintained account accuracy by reviewing and reconciling checks monthly.