Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Cathers-wilson

Milwaukee

Summary

Dynamic and results-oriented professional with a proven track record at Camino West Allis LLC, excelling in social media management and teamwork. Enhanced engagement rates significantly through innovative content creation and strategic posting schedules. Demonstrated exceptional verbal communication and collaboration, contributing to heightened customer satisfaction and a loyal following.

Overview

2025
2025
years of professional experience

Work History

Social Media Manager

Camino West Allis LLC
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

Host

Camino West Allis LLC
02.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Server

Camino West Allis LLC
02.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative

Kopps Frozen Custard
08.2019 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

N/A -

Rufus King IB Highschool
Milwaukee, WI
05.2023

Skills

  • Social media management
  • Photo and video editing
  • Teamwork and collaboration
  • Content creation
  • Verbal and written communication
  • Positive attitude
  • Networking and relationship building

Timeline

Host

Camino West Allis LLC
02.2025 - Current

Server

Camino West Allis LLC
02.2023 - Current

Customer Service Representative

Kopps Frozen Custard
08.2019 - 10.2022

Social Media Manager

Camino West Allis LLC

N/A -

Rufus King IB Highschool

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