Jennifer Cathren
NIght Audit Supervisor
Murray,UT
Summary
Professional in hospitality management, prepared for pivotal roles in night auditing. Proven experience in managing financial controls and maintaining high service standards. Reliable team collaborator, known for adaptability and achieving consistent results. Expertise in conflict resolution and guest relations.
Overview
21
21
years of professional experience
Work History
Night Audit Supervisor
Salt Lake Plaza Hotel
08.2023 - Current
- Supervised nightly operations ensuring accurate financial reporting and reconciliation.
- Trained and mentored team members on audit procedures and customer service excellence.
- Implemented process improvements to enhance efficiency in night audit workflows.
- Coordinated communication between departments to resolve guest inquiries and issues.
- Analyzed discrepancies in financial reports, recommending corrective actions as needed.
- Maintained security protocols during overnight shifts to safeguard hotel assets.
- Ensured compliance with company policies during audits, contributing to operational integrity.
- Acted as manager on duty during overnight shift 5 times per week.
- Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
- Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
Security Officer
Peak Security Inc.
10.2022 - 04.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential hazards.
- Responded efficiently to incidents, maintaining calm and order during emergencies.
- Collaborated with law enforcement to report suspicious activities and ensure compliance.
- Trained new security staff on protocols, procedures, and emergency response plans.
- Developed surveillance strategies utilizing CCTV systems to enhance monitoring effectiveness.
- Implemented safety protocols that reduced incidents and improved overall security measures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Machine Operator
Bimbo Bakeries USA
07.2022 - 08.2022
- Performed quality checks
- Safely monitored equipment
- Safely maintained activity logs
- Effectively collaborated with team leads
- Set up machines to spec for each specific verity
- Change bagging station and verify it’s running correctly
- Operated high-speed production machinery, ensuring optimal performance and minimal downtime.
- Monitored product quality, performing routine checks to maintain standards and reduce defects.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
Inventory Associate
Misfits Market
06.2022 - 07.2022
- Maintain count of inventory in the system
- Maintain and stock items
- Keep a clean work area
- Export items from location to line in the computer
Asset Protection Associate
Burlington Stores
10.2021 - 05.2022
- Check in and out trucks at the truck gate
- Assist with making badges
- Daily paperwork
- Maintain a clean work area
- Fill out inspection sheet for each truck that enters the truck gate
- Confirm appointment for each load entering and exiting the yard
- Daily yard reports in the truck yard
- Monitored store security systems to identify and address potential theft incidents.
- Conducted regular inventory audits to ensure accuracy and prevent loss.
- Collaborated with management to develop and implement asset protection strategies.
- Wrote reports for internal and external crime, burglary, or theft.
- Checked CCTV for evidence of shoplifting.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
Packer
Amazon.com
05.2020 - 01.2022
- Worked with safety team to help coworkers maintain 6ft. Distance
- Hand out mask
- Sanitize stations
- Temperature check everyone as they walk into building
- Make sure everyone was wearing their mask correctly while in the building
Unarmed Security Officer
Securitas
09.2021 - 10.2021
- Conducted periodic security audits
- Performed hourly patrols
- Followed Securitas standard duties and procedures
- Promptly responded to all security violations and emergency calls
Packer
Amazon.com
11.2019 - 05.2020
- Package orders for customers
- Keep workstation clean
- Stock work area
- Maintain rate per hour
- Helped HR when needed to hang installments and table toppers for lunch area
- Helped Learning team when needed to prepare signage throughout the building
- Worked in ICQA support to re-enter inventory back into system
Machine Operator/Material Handler
SME Steel
09.2019 - 10.2019
- Handled havey material measured to length, using heavy machinery saws cut material two designated lengths.
Credit Expert
CreditRepair.com
07.2018 - 08.2019
- Answered incoming calls and help to set up the best credit repair options with every call
Recuiter
Recuiting Results
02.2018 - 03.2018
- I work from home setting appointments for interviews. Customer service, logging data, call service.
Fundraiser
Next generation Solutions INC.
06.2017 - 02.2018
- Explained the program we represent, answer any questions patrons may have had. Raised funds for the D.A.R.E. program, keep relationship with retailers respectful and professional.
Customer Service Representative
Check Into Cash
06.2016 - 05.2017
- Customer service, cash handling, daily paperwork maintain clean area, answer phones, faxing, copying, emails, Marketing in and out of store.
Team Member/Cashier
Jack in the Box
10.2015 - 06.2016
- Customer service, take orders, maintain area cleanliness, balance drawer, stock area.
Driver
Star Auto Parts
01.2015 - 05.2015
- Daily paperwork, check inventory for order, load and unload car or truck, deliver parts to shops, long distance driving
Home Health Aide
COOPERATIVE HOME CARE ASSOCIATES
07.2014 - 11.2014
- Help customer with day-to-day activities while still maintaining Independence, shopping for customers when need to,pick up medicine, remind customer of any appointments, remind customer of medicine meeting to be taken.
Dispatcher
San Bernardino County Department of Public Works
07.2013 - 10.2013
- Answered calls, input calls into service request data base, dispatched calls and requests to yard Supervisors via email, telephone and radio, updated service request data base, used copier/fax machine, answered any questions the callers may have.
- Skills Used
- Problem solving skills, Computer skills, imitative skills
Ticket Seller
Sky Ride
07.2012 - 10.2012
- Sold ticket, Customer Service, Directed guest to proper areas,used Credit card/ ATM machine.
- Responsibilities
Shift Supervisor
Century21 Department Store
07.2011 - 01.2012
- Guide the group toward its goals
- See that all members of the team are productive
- Resolve problems as they arise
Clerk, Call Center, Appointment setter for auto shop
A One Auto Center
07.2010 - 11.2010
- Adept at tactfully handling customer complaints and concerns
- Very organized; attention to details
- Effective and efficient in getting work done
Appointment Setter
Starwood Vacation Ownership
10.2006 - 12.2006
- Multi-Line Phone
- Effective and efficient in getting work done Energetic; "go-getter"; dynamic
- Self-motivated; requiring minimal supervision Effective and efficient in getting work done
Cashier
Jack in the Box
06.2006 - 07.2006
- Collect payment for goods and services, make change, and hand out receipts
- Issue cash refunds and credit slips to customers or cash checks for customers and employees
- Balance the amount of money for the total sales recorded
Shift Supervisor (Promoted)
KFC
05.2005 - 05.2006
- Operate register Assist in Managing store Keep store procedures up to date
- Handle customer service, questions & complaints
- Close out day (inventory, paperwork, breakdown, etc.) Training new, existing, and returning employees
Floor Sales
Target
11.2005 - 12.2005
- Assisting customers with finding and purchasing store merchandise
- Interact directly with customers throughout the day
- Keep the store neat and orderly
Cashier
KFC
08.2004 - 05.2005
- Collect payment for goods and services, make change, and hand out receipts
- Issue cash refunds and credit slips to customers or cash checks for customers and employees
- Balance the amount of money for the total sales recorded
Education
High school diploma -
ASA Charter School
San Bernardino, CA07.2005
Skills
- Meticulous attention to detail
- Effective team leadership
- Effective time management
- Customer service
- Cash management expertise
- Service excellence
- Daily operational procedures
- Preparation of night audit reports
- Front office administration
- Strong written communication skills
- Hospitality support skills
- Coaching and guidance
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Night Audit Supervisor
Salt Lake Plaza Hotel
08.2023 - Current
Security Officer
Peak Security Inc.
10.2022 - 04.2023
Machine Operator
Bimbo Bakeries USA
07.2022 - 08.2022
Inventory Associate
Misfits Market
06.2022 - 07.2022
Asset Protection Associate
Burlington Stores
10.2021 - 05.2022
Unarmed Security Officer
Securitas
09.2021 - 10.2021
Packer
Amazon.com
05.2020 - 01.2022
Packer
Amazon.com
11.2019 - 05.2020
Machine Operator/Material Handler
SME Steel
09.2019 - 10.2019
Credit Expert
CreditRepair.com
07.2018 - 08.2019
Recuiter
Recuiting Results
02.2018 - 03.2018
Fundraiser
Next generation Solutions INC.
06.2017 - 02.2018
Customer Service Representative
Check Into Cash
06.2016 - 05.2017
Team Member/Cashier
Jack in the Box
10.2015 - 06.2016
Driver
Star Auto Parts
01.2015 - 05.2015
Home Health Aide
COOPERATIVE HOME CARE ASSOCIATES
07.2014 - 11.2014
Dispatcher
San Bernardino County Department of Public Works
07.2013 - 10.2013
Ticket Seller
Sky Ride
07.2012 - 10.2012
Shift Supervisor
Century21 Department Store
07.2011 - 01.2012
Clerk, Call Center, Appointment setter for auto shop
A One Auto Center
07.2010 - 11.2010
Appointment Setter
Starwood Vacation Ownership
10.2006 - 12.2006
Cashier
Jack in the Box
06.2006 - 07.2006
Floor Sales
Target
11.2005 - 12.2005
Shift Supervisor (Promoted)
KFC
05.2005 - 05.2006
Cashier
KFC
08.2004 - 05.2005
High school diploma -
ASA Charter School