Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Rinnah Cato

live chat agent
Jacksonville,FL
Dreams become reality one choice at a time
Rinnah Cato
Rinnah Cato

Summary

Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
year of professional experience

Work History

Facebook

Social Media Evaluator
10.2021 - 02.2022

Job overview

  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Analyzed and reported social media and online marketing campaign results.
  • Created videos and managed YouTube channel to strengthen company reputation.

Call Solutions

Customer Service Specialist
03.2021 - 07.2021

Job overview

  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

Freelancers Union

Live Chat Agent
08.2020 - 03.2021

Job overview

  • Handled inbound customer chat conversations from various websites.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Cultivated relationships with new customers and maintained good partnerships with existing clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Education

Northwest Florida State College
Niceville, FL

No Degree from Sales And Marketing Education
03.2023

University Overview

  • 3.8 GPA

Skills

  • Asset Optimization
  • KPIs Identification
  • Generating Brand Awareness
  • SEO Strategies
  • Social Media Monitoring
  • Social Media Trend Analysis
  • Sponsorship Program Implementation
  • Search Tracking and Reporting
  • Employee Evaluation
  • Issue Resolution
  • Blog Posts
  • Content Management
  • Customer Complaint Resolution
  • Web Content Management
  • Active Learning
Availability
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Timeline

Social Media Evaluator

Facebook
10.2021 - 02.2022

Customer Service Specialist

Call Solutions
03.2021 - 07.2021

Live Chat Agent

Freelancers Union
08.2020 - 03.2021

Northwest Florida State College

No Degree from Sales And Marketing Education

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Rinnah Catolive chat agent