Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Cattarin

Fort Mill,SC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience

Work History

Risk Advisor

The Baldwin Group
Charlotte, NC
05.2025 - Current
  • Assisted in developing policies and procedures for risk management.
  • Explained policy details to clients, addressing coverage-related inquiries.
  • Provided expert advice on personal lines policies, including homeowners and life insurance.
  • Assessed insurance needs, determined coverage levels, and delivered competitive quotes.
  • Analyzed customer data to establish risk classifications and set premium rates.
  • Engaged with agents and brokers in meetings to discuss industry trends.
  • Cultivated relationships with existing clients and identified new prospects through networking.
  • Maintained compliance with regulatory requirements and upheld ethical standards.

Photographer/Owner

Self-employees
Fort Mill, SC
03.2008 - Current
  • Photographed special events, parties and portraits.
  • Set up lights, backdrops and props for shoots and events.
  • Maintained various studio equipment.
  • Organize and store digital photographs, negatives, and prints in an orderly fashion.
  • Set up lighting equipment and adjust camera settings to capture desired images.
  • Maintain photography equipment including cameras, lenses, lighting gear, tripods.
  • Edit photos using Adobe Photoshop and other software applications.
  • Develop film, print photos, and make digital copies of existing photos.
  • Compose creative shots from different angles that are visually appealing.
  • Consult with clients to understand their needs and preferences for a photo shoot.
  • Assist in planning setup of shoots including location scouting.
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
  • Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
  • Manage budgets related to purchasing supplies needed for each shoot.
  • Tracked studio inventories and ordered new supplies when needed.
  • Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
  • Explained price and package details to customers.
  • Utilized filters, edits and after-effects to enhance photos.
  • Scouted locations and curated props for photography shoots.
  • Set up camera control equipment, stands and tripods for shoots.
  • Saved and archived images and maintained master image library for future use.
  • Create portfolios for clients to showcase work.
  • Cropped, manipulated and performed color balance for final images.
  • Research trends in photography styles to stay up-to-date with current technologies and practices.
  • Deliver quality products within deadlines established by clientele.
  • Attend workshops or seminars related to photography techniques and technology advancements.
  • Coordinated and completed photoshoots for individuals, families and small groups.

Custom Photo Framer

Hobby Lobby
Rock Hill, SC
10.2020 - 02.2022
  • Documented customer correspondence in CRM to track requests, issues, and resolutions.
  • Resolved inquiries and concerns to consistently deliver quality service and meet performance benchmarks.
  • Maintained adherence to quality control policies, enhancing overall customer satisfaction.
  • Developed strategies for improving service processes based on feedback from customers and team members.
  • Reduced customer service wait times, effectively mitigating complaints.
  • Collaborated with cross-functional teams to address customer concerns promptly.
  • Educated customers on promotions, pricing opportunities, and company offerings.
  • Maintained professionalism during all customer interactions via phone or email.

Photographer/Training Specialist

Lifetouch Portrait Studios
Pittsburgh, PA
08.2006 - 01.2010
  • Provided ongoing coaching and mentoring services to help learners improve their skillsets.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Educated, coached and mentored anywhere from 1-3 new hires in multiple positions.

Mortgage Loan Officer

Fidelity
Pittsburgh, PA
05.2003 - 03.2007
  • Submitted applications to credit analysts.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Complied applications and paperwork and double-checked for accuracy.
  • Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
  • Performed periodic quality control reviews on completed files prior to funding.
  • Negotiated terms and conditions of loan agreements with borrowers.
  • Educated customers on various aspects of mortgage financing options available.
  • Ensured compliance with all federal, state and local regulations related to mortgage lending.
  • Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
  • Helped clients fill out loan applications and find ideal loan options.
  • Conducted interviews with prospective clients to gather information regarding loan applications.
  • Identified lending risks and implemented strategies to reduce loan defaults.
  • Informed customers of application deadlines, approvals and denials.
  • Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
  • Processed new loan applications in accordance with established guidelines.
  • Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
  • Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
  • Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
  • Resolved borrower complaints in a timely manner while providing excellent customer service.
  • Educated customers regarding actions and strategies for debt repayment.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Informed customers of loan application requirements and deadlines.
  • Reviewed client documentation and contracts for discrepancies and mistakes.

Education

High School Diploma -

Hamburg High School
Hamburg, NY
06.1996

Skills

Client relations and consultations

  • Social media management
  • Sales expertise
  • Customer service
  • Relationship building
  • Attention to detail
  • Mortgage processing
  • Financial analysis
  • Regulatory compliance
  • Risk assessment
  • Document management
  • Sales negotiation
  • Effective communication
  • Problem solving
  • Contract preparation
  • Policy writing
  • Property insurance
  • Prospective client identification
  • Client retention

Timeline

Risk Advisor

The Baldwin Group
05.2025 - Current

Custom Photo Framer

Hobby Lobby
10.2020 - 02.2022

Photographer/Owner

Self-employees
03.2008 - Current

Photographer/Training Specialist

Lifetouch Portrait Studios
08.2006 - 01.2010

Mortgage Loan Officer

Fidelity
05.2003 - 03.2007

High School Diploma -

Hamburg High School

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