Jennifer Cavanaugh
Nampa,Idaho
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
2
2
years of professional experience
Work History
Patient Access III
St. Luke's Regional Medical Center
Meridian, Idaho
08.2022 - Current
- Provided customer service to patients regarding any inquiries or issues they had.
- Performed data entry of patient demographic information into the hospital system.
- Explained hospital policies and procedures to new patients prior to registration.
- Scanned documents into electronic health record system for permanent storage.
- Monitored changes in regulations related to Patient Access Services and adjusted processes accordingly.
- Greeted patients upon arrival and provided necessary paperwork for registration process.
- Verified patient insurance information and processed payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Checked stock to determine inventory level and placed orders for needed supplies for all patient access departments.
- Stayed current on community-based resources and services useful to patients.
Education
Cosmetology - Cosmetology
Wayne's College of Beauty
Salinas, CA06-1992
Some College (No Degree) -
CWI
Nampa, IDSkills
- Insurance Verification
- Collaboration
- Policy Adherence
- Patient Registration
- HIPAA Compliance
- Medical Records
- Training Coordination
- Multitasking and Organization
- Registration and Admissions
- Problem-Solving
- Insurance company knowledgeable
- Customer Service
- Relationship Building
- Phone and Email Etiquette
- Money Handling
- EMR Updating
Affiliations
I enjoy spending time with my family and friends. I spend time gardening, baking with my grandson, and fishing. I have a German shepherd, 2 cats, and aquariums with fish, a crab, and shrimp.
Accomplishments
I started working at St. Luke's as a patient access I and in a little over a year I was promoted to a patient access III as a preceptor. I have received some shout-outs for helping my coworkers in my and other departments.
References
References available upon request.
Timeline
Patient Access III
St. Luke's Regional Medical Center
08.2022 - Current
Cosmetology - Cosmetology
Wayne's College of Beauty
Some College (No Degree) -
CWI