Jennifer Cazel
Olympia,Washington
Summary
As an administrative professional, I work in a fast paced environment that demands strong organizational, technical and interpersonal skills. I possess key characteristics required of this type of position including being trustworthy, ethical and discreet and committed to superior customer service.
Overview
16
16
years of professional experience
Work History
Administrative Asst
H&R Block Dba McSwain & CO
Olympia , WA
11.2018 - Current
- Answered multi-line phone system , routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams and clients.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Using H&R Block Systems to match clients with Tax professionals.
Administrative Assistant 4
Washington Technology Services
Olympia , WA
07.2017 - 11.2018
- Serves as the assistant for administrative matters to Business and Digital Media Services Deputy Director.
- Support the division relating to Admin support, policies, contracts/legal service level agreements coordination, data collection and reporting, and coordination of recruitment tasks for hiring managers.
- Maintain calendar and email activity, calling attention to deadlines that need action, keep managers informed of significant and/or important items requiring review and/or action, draft/prepare correspondences on manager's behalf, proofread and verify all materials needing manager's signature, relay information from manager to other managers and/or staff.
- Assist managers and supervisors with the recruitment process which includes: working closely with HR; utilizing NeoGov for tracking of applicant statuses, scheduling interviews and interview logistics (i.e. directions & parking info, packets for interview panel, skills assessments, authorization forms, verifying follow up.
- Coordinate between the Division Managers, Finance Office and Office of Legal Services to assist business owners with contracts, grants, processing invoices, etc. This includes coordinating with Finance and OLS and creating PRS tickets.
- Serve as program travel coordinator - training/conference registration including out of state travel, expense estimates and expense reimbursements. (Utilize EasyBiz and TEMS)
- Develop reports and/or coordinate the development of reports at the manager's request; track progress of staff assignments that have been delegated on the manager's behalf.
- Own and maintain various SharePoint sites. Maintain content and organization, make design changes, track and submit permissions requests, troubleshoot and/or report problems, and update information.
- Creates, maintains and uses spreadsheets to maintain data for reports including budget information.
Administrative Assistant 4
Department Of Corrections
Olympia , WA
10.2014 - 08.2018
- Serves as a liaison to expedite the flow of information to and from the Labor Relations Office, Attorney General's Office, Department of Personnel, Public Employees Relations Commission, and exclusive bargaining representatives.
- Responds to routine questions regarding Department Policy, Collective Bargaining Agreements (CBAs) or Washington Administrative Codes (WAC).
- Maintains a comprehensive tracking mechanism for key Labor Relations activities such as non-panel grievances, arbitrations, demands to bargain, unfair labor practice complaints, and information requests.
- Creates database reports from HRMS or SharePoint to identify and interpret trends and provide recommendations as appropriate. Reviews data entries to ensure accuracy of reporting.
- Collects information and data from multiple sources and software programs to include shared drives, Access, and HRMS and merges them into an excel spreadsheet for tracking purposes.
- Review and make recommendations to improve the tracking and data reporting process.
- Serves as a back-up assistant to the Human Resources Director. Updates the Labor Relations Manager on emerging issues and/or concerns that need immediate attention. Ensures policy and procedures driven by Legislature, federal/state laws, and/or Department policies are accurate in the training database.
- High Volume of scheduling for meetings to include: grievances hearings, discipline hearings, Demands to Bargains (DTB's), Grievance Resolution Panel (GRP), and Pre-Arbitration Meetings (PARM's). Orders supplies for the unit. Assist with Recruitment Process.
- Worked with Labor Relations Consultants to resolve problems, improve operations and provide exceptional customer service.
Human Resource Consultant
Department Of Corrections
Lacey , WA
01.2008 - 10.2014
- Creates database reports from HRMS or SharePoint to identify and interpret trends and provide recommendations.
- Correctional Worker Core- Instructor for First/Aid-CPR, Diversity
- Collects information and data from multiple sources and software programs to include shared drives, Access, and HRMS and merges them into an excel spreadsheet for tracking purposes. Review and make recommendations to improve the tracking and data reporting process.
Education
Bachelor of Arts - Business Management
The Evergreen State College
Olympia, WA08.2022
Associate of Arts - Medical Office Management
Virginia College - Birmingham
Birmingham, AL10.2007
Skills
- Planning and Scheduling
- High level word processing
- Data entry experience
- Technical editing
- Proofreading/Plain Talk
- Excellent customer service
- Conflict Management
- Event Planning
Timeline
Administrative Asst
H&R Block Dba McSwain & CO
11.2018 - Current
Administrative Assistant 4
Washington Technology Services
07.2017 - 11.2018
Administrative Assistant 4
Department Of Corrections
10.2014 - 08.2018
Human Resource Consultant
Department Of Corrections
01.2008 - 10.2014
Bachelor of Arts - Business Management
The Evergreen State College
Associate of Arts - Medical Office Management
Virginia College - Birmingham
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