Jennifer C. Barajas
Pharr,TEXAS
Summary
Adept at team supervision and fluent in English and Spanish, I excelled at Gulf Coast Eye Institute by enhancing system updates and refining account changes, leading to a 20% increase in customer satisfaction. Leveraging strong listening skills and proficient word processing, I consistently prioritized VIP guests, ensuring top-tier service. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
19
19
years of professional experience
Work History
Front Desk Supervisor
Gulf Coast Eye Institute
Mcallen, TX
02.2024 - Current
- Supervises, directs and evaluates Front Desk personnel.
- Acts as a team leader to lead, monitor, and provide guidance to patient service representatives to achieve strategic goals that contribute to the growth of the clinical enterprise.
- Schedules and maintains records for all required training for Cash Handling and PCI Compliance and all other required front office training.
- Responsible for providing excellent customer service in a team-based environment for all aspects of patient business activity within the practice. PSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, all types of service collections, preparing well-coded and accurate billing and maintenance of medical records.
- Is a subject matter expert on all applications and processes utilized across the clinical enterprise and acts as a trainer of team members to maximize their potential.
- Assists with recruitment, selection, training, and performance management activities as it relates to front office duties.
- Depending on the specific practice needs, this position may be required to manage the business services for worker’s compensation, commercial carriers, employee health and corporate accounts.
- Completes reminder calls as needed, greets incoming patients and visitors in person or on the telephone and promotes active listening to seek appropriate remedies and promote quality care.
- Performs all necessary daily check-in and checkout tasks as required for reconciliation purposes, including next day preparation of charts, deposit reconciliation, and charge entry.
- Educates the patient/responsible parties regarding billing processes, financial responsibilities, third party benefit information and, provides estimates of out-of-pocket costs to patients.
- Establishes payment plans for outstanding balances and prepayment plans for future services; refers to Financial Counselors and screens for charity programs when appropriate.
- Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.
- Reviews and approves all access requests for all employees.
- Routinely monitors reports and incoming call volumes via call center software, in real time, and assists the clinic office manager in adjusting staff assignments to ensure incoming phone calls are answered metrics are met.
- Resolves elevated/complex patient concerns or complaints and takes action for resolution
- Act as the liaison between the front office and the clinical staff (Medical Assistants, Nurses, technicians, phlebotomists, etc.) to ensure smooth patient flow from the front office to the clinic per established operational procedures and key performance indicators.
- May be required to provide coverage at other clinical sites as needed.
- Performs other administrative duties as assigned.
Call Center Representative
Gulf Coast Eye Institute
McAllen, TX
06.2023 - Current
- Answers and triages calls accordingly.
- Schedules patient appointments and reminds patients of necessary items to bring, including their referral, medications, eyedrops and eyewear.
- Takes messages and assures they are delivered to the appropriate team member and/or documented into the electronic health record.
- Handles inquiries about accepted insurance, office hours, services, locations, exam fees, doctor information, etc.
- Enters referral information into the computer system.
- Prepares and mails new patient packets.
- Prints chart labels.
- Assists in other clerical duties as able and requested.
- Answers calls in a prompt, professional and polite manner.
- Responds easily to routine requests for information.
- Ensures that all messages are clearly written and distributed promptly and appropriately.
- Maintains patient confidentiality at all times.
- Cooperates and communicates with all departments.
Administrative Assistant
Xcell Orthopaedics
McAllen, TX
02.2021 - 04.2023
- Provided customer service support to answer questions about services offered at the clinic.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Scheduled appointments for patients via phone and in person.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled follow-up appointments for patients after their initial visit.
- Managed daily schedules of multiple doctors ensuring that all appointments were met in a timely fashion.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Surgical Counselor
Thurmond Eye Associates
McAllen, TX
10.2018 - 12.2020
- Set surgery dates, including all post-surgical/treatment appointments
- Counsel and educate the patient about their upcoming surgery and lens options
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Medical Receptionist/ Surgical Counselor
Shah Eye Center
Mission, TX
05.2017 - 09.2018
- As a receptionist I was answering phones and transferring calls, setting up and scheduling appointments, greeted patients
- Checked in and out every patient made sure insurances were verified before patients were fully processed in a timely manner
- Entering data into the system, filing patient files
- Compile, verify, type, and file medical records of health care facilit: Prepare folders and maintain records of patients
- Also would verify patients insurances, knowledgeable with insurance deductibles, and copays
- Counsel patients for cataract surgery and lasik surgery, educated patients in premium lens explained all of the consents and scheduled surgery in the hospital and would prepare files for doctor to take to surgery
Physical Therapy Technician
STAR Chiropractic
McAllen, TX
05.2016 - 05.2017
- Preform electro-stem and massage therapy on patients
- Schedule patient X-Rays and MRI Referral Appointments, Request Medical Records from hospitals
- Write daily SOAP Notes for patient files
- Worked in an acute care setting and created individualized exercise programs for patients
Donor Processor
Talecris Plasma Resources
McAllen, TX
10.2015 - 08.2016
- Conducted pre-donation medical screening in accordance with established guidelines
- Determined hematocrit and protein via finger stick and use of the hematastat refractometer
- Provide appropriate feedback to ineligible donor candidates
- Ensure all donor screening information is complete accurate prior to donation
- Ensure donor confidentiality
- Maintain donor files in an organized efficient manner
- Build rapport with donors to make sure overall customer satisfaction to support long-term donation
- Perform general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed
Polysomnography Technician
All Valley Sleep Center
Edinburg, TX
10.2014 - 10.2015
- Performed overnight, daytime and home sleep studies, polysomnograms on patients suspected of sleep disorders
- Gathered, documented and tracked test results for physician interpretation
Medical Receptionist
Ikondu Desmond MD
Edinburg, TX
04.2014 - 09.2015
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
- Removed invalid computer alerts and cleaned accounts to assure information accuracy
Retail Service Representative
Cricket Wireless Communications
San Juan, TX
12.2012 - 10.2013
- Provides assistance to customers in the selection and purchase of wireless telecommunications products and services
- Obtains or receives merchandise, total bills, accepts payment and makes change for customers
- Answers customer questions and resolves customer service issues relating to phone bills, equipment, products and services
- Assembled completed orders and processed accurate payments to minimize accounting errors
- Responded to customer requests for products, services and company information
Grant compliance coordinator
Boys & Girls Club of Pharr
Pharr, TX
02.2011 - 12.2012
- Coordinates the work of development teams to capture and manage external resources to support the programs and services of the boys and girls club
- Facilitates and administers proposal development, grant activities and/or strategic partnerships with external partners
- Responsible for maintaining an efficient and complete administrative record of all grant activities
- Supports grant managers and monitors the progress of grant funded projects to ensure successful implementation in accordance with grant contract and agency requirements
Front Desk Concierge
Best Western Mcallen Medical Center
McAllen, TX
10.2010 - 02.2011
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
Receptionist
Esparza Pest Control
Edinburg, TX
12.2005 - 02.2006
- Entered daily data in computer systems and documented office activities
- Provide information such as location of office and services provided
- Maintained building security by monitoring logbook and issuing visitor badges
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Education
High School -
PSJA North Early College High School
Pharr, TX05-2004
Skills
- System updates
- Account changes
- VIP priority options
- Guest check-in and check-out
- Team building and supervision
- Fluent in English and Spanish
- Listening skills
- Word processing
- Staff supervision
Timeline
Front Desk Supervisor
Gulf Coast Eye Institute
02.2024 - Current
Call Center Representative
Gulf Coast Eye Institute
06.2023 - Current
Administrative Assistant
Xcell Orthopaedics
02.2021 - 04.2023
Surgical Counselor
Thurmond Eye Associates
10.2018 - 12.2020
Medical Receptionist/ Surgical Counselor
Shah Eye Center
05.2017 - 09.2018
Physical Therapy Technician
STAR Chiropractic
05.2016 - 05.2017
Donor Processor
Talecris Plasma Resources
10.2015 - 08.2016
Polysomnography Technician
All Valley Sleep Center
10.2014 - 10.2015
Medical Receptionist
Ikondu Desmond MD
04.2014 - 09.2015
Retail Service Representative
Cricket Wireless Communications
12.2012 - 10.2013
Grant compliance coordinator
Boys & Girls Club of Pharr
02.2011 - 12.2012
Front Desk Concierge
Best Western Mcallen Medical Center
10.2010 - 02.2011
Receptionist
Esparza Pest Control
12.2005 - 02.2006
High School -
PSJA North Early College High School
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