Jennifer Cepeda
The Bronx,NY
Summary
An extremely dedicated individual, Self-motivated and Team player. Highly skilled in communication. Seeking to obtain a position that will allow myself to further moral, skills and experience towards the growth of the organization.
Overview
13
13
years of professional experience
Work History
Patient Navigator
Community Health Network
The Bronx, NY
11.2022 - Current
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Educated patients on insurance and healthcare plans.
- Coached patients on self-advocacy.
- Assisted patients in scheduling doctor and healthcare appointments.
- Organized patient schedules and assisted in planning transportation.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Facilitated access to community resources for patients experiencing social determinants of health that impact their wellbeing.
- Participated in case conferences with interdisciplinary teams to review patient progress and adjust interventions as needed.
- Served as an advocate for vulnerable populations within the healthcare system, addressing disparities in access to care and treatment outcomes.
- Reduced barriers to care by identifying and addressing individual patient challenges and concerns.
- Advocated for patients' needs and rights within healthcare system, ensuring their voices were heard and respected.
Care Management Coordinator
Essen Healthcare
01.2020 - 12.2022
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Tracked and reported clients' progress based on observations and conversations.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Facilitated best care by developing strong and trusting rapport with patient.
Home Health Aide
Caring Professionals
08.2018 - 06.2020
- Responsible for educating and training the family on resource availaibility so that they may be a stronger support system.
- Provided mobility assistance such as walking and regular exercising.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Administered medication as directed by physician and keep record of the progress of the client.
- Supervised daily activities and provided assistance when needed.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Help build patient daily living skills successful independent living.
- Provide emergency first aid/CPR assistance when needed.
- Build a bond with client and family/and or caregiver to develop a safe and trusting environment.
Sales Associate
Danice Stores
07.2018 - 01.2019
- Maintained organized, presentable merchandise to drive continuous sales
- Maintained records related to sales, returns and inventory availability
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Processed product returns and assisted customers with other selections
- Engaged with customers to effectively build rapport and lasting relationships
Manager
Davids Financial Corp.
01.2014 - 12.2017
- Responsible for educating and training employees.
- Established and maintained positive work environment to enhance retention and productivity.
- Submitt required reports to communicate developmental progress of employees and related information to Supervisor.
- Demonstrated new products, procedures and techniques to employees.
- Resolve customer complains regarding sales and service.
- Opened and close store, handle customer service issues and cash control
- Be able to multitask and make sure everything at the end of the day is accurate.
- Supervise and motivate employees.
- Maintain documents organize to ensure that all files and reports are complete and up to date.
Retail Sales Associate Cashier
Danice Stores
05.2011 - 01.2014
- Listen to customers needs and organized items in visually appealing manner
- Answered incoming telephone calls with professional and knowledgeable responses
- Maintian up to date knowledge of customer buying habits
- Night stock, prepare the store for the morning employees
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
Education
Some College (No Degree) - Health Administration
ASA College
New York, NYHigh School Diploma -
Mott Haven Village Prep High School
Bronx, NYSkills
- Patient Care
- Medication Administration
- Qualified daily living activity assistant
- Bilingual in English and Spanish
- Clerical
- Customer and Personal Service
- Judgement and Decision Making
- Proficient in using Microsoft; Word, Excel, Powerpoint
- Schedule management
- Patient safety
- Team building
- Self Motivation
- Conflict Resolution
- Providing Information and Resources
- Case Management
Additional Information
First Aid/CPR Certification
Patient Care Coordination Certification
Timeline
Patient Navigator
Community Health Network
11.2022 - Current
Care Management Coordinator
Essen Healthcare
01.2020 - 12.2022
Home Health Aide
Caring Professionals
08.2018 - 06.2020
Sales Associate
Danice Stores
07.2018 - 01.2019
Manager
Davids Financial Corp.
01.2014 - 12.2017
Retail Sales Associate Cashier
Danice Stores
05.2011 - 01.2014
Some College (No Degree) - Health Administration
ASA College
High School Diploma -
Mott Haven Village Prep High School