Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Innovative Job Title with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Jennifer Cepeda-Quinones
Laundry supervisor and cosmetology
Canovanas,Puerto Rico
Summary
Overview
2
years of professional experience
1
Language
Work History
Jennifer Cepeda
Laundry Supervisor
06.2016 - 12.2017
Job overview
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
- Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Optimized scheduling of staff shifts to maintain optimal workflow during peak hours.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Reduced turnaround time for laundry orders with streamlined processes.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
- Enhanced customer satisfaction by consistently delivering clean and well-folded linens on time.
- Performed routine maintenance checks on laundry equipment, minimizing downtime due to malfunctions or repairs needed.
- Coordinated efficient pick-up and delivery services for off-site clients, improving overall customer experience.
- Introduced a systemized approach to sorting items based on fabric type and color that led to a decrease in damaged clothes.
- Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
- Managed budget effectively, reducing operational costs while maintaining quality service standards.
- Established strong relationships with suppliers, negotiating favorable contracts for ongoing cost savings.
- Conducted regular inspections of laundry facilities, ensuring cleanliness and compliance with safety regulations.
- Addressed customer concerns promptly, ensuring high levels of client satisfaction and repeat business.
- Managed laundry sorting, washing, drying, and ironing.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored new staff on cleaning and safety protocols.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Monitored staff performance and provided feedback to drive productivity.
- Established and enforced safety protocols and guidelines for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Education
Instituto Cumbres852 Sara I.Spencer CountruClub,SAN JUAN PR.00924
from Cosmetology Education
05.2006
University Overview
Completado requisitos para la obtencion del Diploma de Escuela Superior.
Skills
- Sorting Techniques
- Loading and unloading
- Machine Operation
- Health and safety
- Folding Techniques
- Stain Removal
- Customer Service
- Cleaning practices
- Cleaning and sanitation
- Customer service-focused
- Vacuuming and sweeping
- Cleaning bathrooms
- Training and mentoring
- Staff Training and Development
- Folding clean laundry
- Health and safety compliance
- Window Cleaning
- Cleaning techniques
- Sanitation Standards
- Customer Relationship Management
- Sorting and washing laundry
- Department coordination
- Ordering cleaning supplies
- Employee evaluations
- Staff Scheduling
- Supply Inventory Management
- Document Control
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Resume
Resume
My resume included my personal skill and work availability.I speak English and spanish languages.I love to learn fast and love communicates with others.
Timeline
Laundry Supervisor
Jennifer Cepeda
06.2016 - 12.2017
Instituto Cumbres
from Cosmetology Education