Jennifer Cerda
East Bernard,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
20
20
years of professional experience
Work History
Production Line Operator
Timeless Skin Care
01.2023 - 06.2024
- Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
- Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problem solving.
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
- Assisted in training new hires on machine operation procedures, ensuring they were well-prepared for their roles as Production Line Operators.
- Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
- Contributed to continuous improvement initiatives by participating in process improvement projects aimed at increasing productivity and reducing waste.
- Documented all production-related activities and records, ensuring accurate data for reporting and analysis purposes.
- Demonstrated adaptability in handling multiple tasks simultaneously, effectively managing workloads during peak production periods or workforce shortages.
- Boosted team morale and collaboration with open communication, constructive feedback, and fostering a supportive work culture.
Barn Manager/Trainer
Needville Equestrian Farm
05.2019 - 02.2021
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
- Monitored overall health and well-being of 24 horses, paying attention to signs of concern.
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
- Maintained accurate records of each horse''s medical history, vaccinations, and routine care schedules for easy reference when needed.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
- Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations.
- Improved horse care quality by implementing a comprehensive health monitoring and maintenance program.
- Implemented effective feeding programs tailored to individual horses'' nutritional needs, resulting in improved performance and overall health.
- Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
- Actively promoted the barn''s services through social media platforms, community outreach efforts, and networking with industry professionals.
- Trained and supervised 2 barn workers in animal care procedures, maintenance duties and safety precautions.
Front End Associate
Buc-ee's
11.2017 - 08.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy.
Customer Service Manager (CSM)
Walmart
11.2016 - 09.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Certified House Cleaner
The Cleaning Authority
01.2016 - 07.2016
- Maintained safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Adhered to professional house cleaning checklist.
Front Desk Agent
Hampton Inn & Suites
09.2015 - 01.2016
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Custodian/Janitor
St. Paul Lutheran Church
07.2012 - 05.2015
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
Administrative Assistant
Freedom Oil Recovery
02.2004 - 04.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
Dog Grooming Assistant
Mel's Dog House
03.2010 - 12.2012
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
- Continuously improved efficiency within the salon by identifying areas for improvement in workflow processes and implementing changes as necessary.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
- Helped develop customized grooming plans for individual dogs based on breed, size, coat condition, and owner preferences.
Education
High school diploma -
B F Terry High School
Rosenberg, TX05.2002
Skills
- Teamwork and Communication
- Positive Attitude
- Time Management
- Attention to Detail
- Customer Service
- Problem-solving abilities
- Animal welfare
Timeline
Production Line Operator
Timeless Skin Care
01.2023 - 06.2024
Barn Manager/Trainer
Needville Equestrian Farm
05.2019 - 02.2021
Front End Associate
Buc-ee's
11.2017 - 08.2018
Customer Service Manager (CSM)
Walmart
11.2016 - 09.2017
Certified House Cleaner
The Cleaning Authority
01.2016 - 07.2016
Front Desk Agent
Hampton Inn & Suites
09.2015 - 01.2016
Custodian/Janitor
St. Paul Lutheran Church
07.2012 - 05.2015
Dog Grooming Assistant
Mel's Dog House
03.2010 - 12.2012
Administrative Assistant
Freedom Oil Recovery
02.2004 - 04.2015
High school diploma -
B F Terry High School
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