Jennifer Chacon

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Controlled costs to keep business operating within budget and increase profits.

lead dynamic, productive team
hire and train effectively to objective of buliding sales, providing great customer service, while maintaing a clean store in compliance with sag standards as well as county and state compliance standards
control metrics cogs, labor

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Improved marketing to attract new customers and promote business.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

• Supervised 10 locations to enforce high-quality standards of operation.
• As Subway district manager i was responsible for supervising 10 store managers in the daily operations of their restaurants in accordance with prescribed policies and practices. with focus on each restaurant’s financials and compliance with standards in the areas of guest relations, food costs, labor costs, safety sanitation, and product preparation
  Recruiting and training effective managers
  Participating in the company’s internal management training program
  Ensuring stores meet company financial objectives by analyzing weekly results and initiating corrective action
  Mentoring and developing all store managers
  Completing management performance reviews
  Ensuring employee reviews, training, orientation, and new hire packets are completed
  Conducting store spot check and surveillance audits
  Auditin
  g daily and weekly store control paperwork
  Ensuring ongoing management training and continuing education is completed
  Resolving HQ generated complaints favorably with assistance from store manager
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Modeled best practices for sales and customer service.
• Coordinated with other district managers to actualize performance improvement strategies.
• Built positive and productive relationships with store and field leadership.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Generated financial and operational reports to assist management with business strategy.
• Optimized in-store merchandising and monitored inventory availability to increase sales.
• Exceeded sales targets with well-developed sales strategy and empowering team coaching.
• Optimized team performance with newly implemented sales and merchandising procedures.
• Held meetings with director to identify techniques to overcome sales obstacles.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Developed sales strategy based on research of consumer buying trends and market conditions.