Open To Work
Jennifer Chaffers
Medical Assistant
Yorba Linda,CA
Summary
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to enhance quality patient care, manage confidential medical records, and support office operations. Demonstrated skills in proven work ethic to meet deadlines; effectively work independently and as part of a team.
Overview
17
17
years of professional experience
Work History
Front of House
Blake’s Place BBQ & Catering
Anaheim, CA
10.2024 - 10.2025
- Providing kind, courteous and prompt service at a family-owned BBQ restaurant & catering service. Greeting guests, taking accurate orders and providing excellent customer service with a great attitude and a smile. Answer busy phones.
- Responsible for cash/credit card transactions and drawer reconciliation at the end of each shift.
- Working independently under limited supervision, taking initiative, dealing with constant change.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
Contract Employee Support Coordinator
Keck Medicine of USC
Arcadia, CA
03.2023 - 12.2023
- A contract assignment with an internationally renowned medical organization, greeting patients in a courteous and professional manner and coordinating care with multiple providers. Answer very busy phone lines.
- Responsible for scheduling all new patient visits, prepared charts, and provide patients with consult questionnaires.
- Coordinate with other administrative personnel to assist with patient registration, insurance verification & authorization, patient's co-pay collections, processing of medical records and checking patients in and out daily.
- Working independently with limited supervision, taking initiative and providing assistance to patients/patient’s families regarding insurance benefits.
Patient Care Coordinator
La Verne Medical Group
La Verne, CA
09.2021 - 09.2022
- At the front desk, coordinated with back-office staff the arrival of the patients, ensuring all contact and insurance information is current and collect payment.
- In the back office I had the pleasure of assisting a Primary Care physician and a Podiatrist throughout the week. Also assisting with the Endocrinologist’s team when needed, involving acute care, chronic complaints and assisting with minor surgery in clinic.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed patient inquiries and concerns, ensuring timely resolution and enhancing satisfaction.
Team Coordinator
Reliable Home Health
La Mirada, CA
09.2020 - 04.2021
- As the Team Coordinator for a start-up Home Health company, I worked closely with the Director of Nursing in establishing relationships with medical groups to coordinate their patients care with several entities including: SNF’s, nursing staff, specialty providers, PT/OT, the patient and their families.
- Worked with the Billing & Claims Department to assist with proper documentation from the nurses in the field to ensure proper coding for billing/payment.
- Continuously communicated with patients and their families about their care, scheduled nurse visits, documentation to & from the providers involved in the patients care.
- Coordinated daily operations, ensuring seamless communication among team members and departments.
Patient Care Coordinator
Amen Clinics, Inc.
Costa Mesa, CA
12.2017 - 08.2020
- As the assistant to Psychiatrists and an Integrative Functional Medicine doctor, responsible for patient care including sending out & obtaining all specialty lab results & brain imaging results, educated patients about the differences of the holistic approach of the practice. Provided patients with the appropriate billing codes & documentation to file claims.
- Coordinated patient communication between patient and providers ensuring interactions are positive and productive. Assisted providers with letter writing and completion of various forms pertaining to current treatment plans, Leave of Absence, FMLA and disability.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Hospice and In-Home Care
Nightingale Senior Care, Evercare Hospice, Caregiver Connection LLC
Orange County, CA
02.2009 - 01.2018
- Responsible for the direct care of terminal patients (including bed bound), patients with dementia or Alzheimer’s and those with anxiety, in their homes or facilities, under the supervision of a Nurse or Case Manager.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Performed activities of daily living (ADL), wound/skin care and mental stimulation exercises with patients.
- Provided resource information for additional services and emotional support to patients and their families.
Medical Assistant
Harbor Heart - Jon Sherman, M.D.
Fullerton, CA
02.2015 - 11.2015
- Back office duties; roomed patients, obtained vitals and chief complaint. Also, performed post-surgery wound care and bandage changes.
- Front office duties; obtained current insurance information, payments and scheduled appointments.
- Scheduled surgery at local hospital and worked up patients for surgery including EKG’s.
- Assisted Dr. Sherman with in-office Stress Tests & Cardiac clearance for surgery.
Medical Assistant
Caduceus Medical Group
Yorba Linda, CA
04.2011 - 03.2012
- Assisted several Specialists: Podiatrist, Urologist, Gastroenterologist, Endocrinologist, Pulmonologist and General Surgery.
- Assisted in scheduling appointments and managing patient flow for efficient practice operations.
- Administered sub-q and IM injections, performed venipuncture and glucose tests.
- Scheduled surgery at local hospital and worked up patients for surgery including EKG’s, venipuncture, and written consent.
- Assisted with in-office procedures such as: vasectomy, toe nail removal and small mass excisions.
- Performed wound care and bandage changes.
- Administered patient medications and monitored vital signs to ensure optimal health outcomes.
Medical Assistant
Naqvi & Naqvi, MD., Inc
Newport Beach, CA
10.2010 - 04.2011
- Front office duties; obtained current insurance information, payments and scheduled appointments.
- Back office duties; phoned in prescriptions, roomed patients, obtained medical history and current medications.
- Performed spirometry tests, blood glucose and A1c tests.
- Administered specialty injections for hormone secretion deficiency.
- Educated patients on treatment plans and preventive care to promote wellness and compliance.
- Conducted intake assessments and maintained accurate electronic health records for all patients.
Education
CDPH Certified Phlebotomy Technician I -
US Colleges
Santa Ana08-2024
Certified Nurse Assistant - Certified Home Health Aide
American Medical Careers
Los AngelesGraduate of Medical Assistant program - undefined
Everest College
Anaheim10-2009
Skills
- Over 15 years experience as a Medical Assistant & Nursing Assistant in acute care, home health & hospice care
- Proficient in several Specialty Medicines including Neurology, Podiatry, Endocrinology & Psychiatry
- Certified Phlebotomy Technician I
- Caring and Compassionate all while providing excellent Customer Service
- Familiar with several EMR platforms; Athena, Tebra, EPIC & Oracle Cerner
- Fluent: MS Outlook, Excel & Word
- BLS Certified
- Excellent verbal & written communication skills
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$52000/yr - $200000/yrTimeline
Front of House
Blake’s Place BBQ & Catering
10.2024 - 10.2025
Contract Employee Support Coordinator
Keck Medicine of USC
03.2023 - 12.2023
Patient Care Coordinator
La Verne Medical Group
09.2021 - 09.2022
Team Coordinator
Reliable Home Health
09.2020 - 04.2021
Patient Care Coordinator
Amen Clinics, Inc.
12.2017 - 08.2020
Medical Assistant
Harbor Heart - Jon Sherman, M.D.
02.2015 - 11.2015
Medical Assistant
Caduceus Medical Group
04.2011 - 03.2012
Medical Assistant
Naqvi & Naqvi, MD., Inc
10.2010 - 04.2011
Hospice and In-Home Care
Nightingale Senior Care, Evercare Hospice, Caregiver Connection LLC
02.2009 - 01.2018
Certified Nurse Assistant - Certified Home Health Aide
American Medical Careers
Graduate of Medical Assistant program - undefined
Everest College
CDPH Certified Phlebotomy Technician I -
US Colleges
ADDITIONAL ACCOMPLISHMENTS
- Over 30 years of combined Patient Care and Customer Service experience
- First point of contact in production facility between the customer and production team. Received and responded to customer needs and requests. Problem solve and coordinate resolution of issues with customers/patients
- Focal point for obtaining all customer information required to develop sales quotes, parts list, assembly drawings, and test schematics. Issue and control Return Material Authorizations
- Conduct Quarterly Business Review presentations.
- Performed Accounts Payable duties for a manufacturer and distributor.