Dedicated Human Services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Adult Protection Services Specialist
Department For Children And Families
Junction City, Kansas
10.2020 - Current
Interviewed clients and family members to obtain key information for case planning and management.
Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
Used coordination and planning skills to achieve results according to schedule.
Actively listened to customers' requests, confirming full understanding before addressing concerns
Secured housing, medical care and employment for clients by collaborating with various community agencies.
Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
Resolved problems, improved operations and provided exceptional service.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Shipping and Receiving Clerk
Marton Technologies
Fort Riley, Kansas
10.2018 - 06.2019
Reviewed order data to verify transactions and shipping dates.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Organized storage areas to optimize materials movements and minimize labor hours.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Conducted research to address shipping errors and packaging mistakes.
Compared shipping orders and invoices against contents received to verify accuracy.
Requisitioned new supplies and maintained storage areas for smooth department operations.
Personal Care Assistant
Wellsprings Lutheran Services
Alpena, Michigan
06.2018 - 10.2018
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Scheduled and accompanied clients to medical appointments.
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Documented residents' mental status, sleep and eating patterns in medical record books.
Medical Assistant
Benton Family Practice
Flint, Michigan
02.2016 - 08.2016
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Documented vital signs and health history for patients in clinic and hospital environments.
Completed clinical procedures and gathered patient data for interpretation by physician.
Office Manager
Lush Lawn
Rochester Hills, MI
01.2013 - 12.2014
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Evaluated employee records and productivity to complete employee evaluations.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Combat Medic
United States Army
Fort Hood, Texas
02.2006 - 01.2015
Responded to emergencies with speed, efficiency and knowledgeable assistance.
Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
Administered medications, vaccines and tests such as electrocardiograms and field neurological tests.
Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Performed crucial lifesaving interventions in combat situations.
Education
Bachelor of Science - Human Services
Upper Iowa University
Fayette, IA
05.2020
Certificate of Completion - Medical Assisting
Ross Medical Education Center
Flint, MI
12.2015
Associate of Arts - General Studies
Central Texas College
Killeen, TX
05.2012
Skills
Knowledge of medical and psychiatric terminology
Psychosocial assessments expert
Analytical and Critical Thinking
Active Listening
Flexible and Adaptable
Attention to Detail
Decision Making
Time Management
Collaboration
Medicare and Medicaid applications
Dependency investigation units
Timeline
Adult Protection Services Specialist
Department For Children And Families
10.2020 - Current
Shipping and Receiving Clerk
Marton Technologies
10.2018 - 06.2019
Personal Care Assistant
Wellsprings Lutheran Services
06.2018 - 10.2018
Medical Assistant
Benton Family Practice
02.2016 - 08.2016
Office Manager
Lush Lawn
01.2013 - 12.2014
Combat Medic
United States Army
02.2006 - 01.2015
Bachelor of Science - Human Services
Upper Iowa University
Certificate of Completion - Medical Assisting
Ross Medical Education Center
Associate of Arts - General Studies
Central Texas College
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