Jennifer Chandler

Directed and supervised staff members in daily production goals.

Extensive online training on Costco specifics and standards.

Worked with management on department financials.

Daily rotisserie chicken counts.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Monitored team performance, adhered to service level standards and provided detailed job training.
• Hired and trained BOH staff to company standards

• Acted as head chef when required to maintain continuity of service and quality.
• Planned and directed high-volume food preparation in fast-paced environment.
• Mentored kitchen staff to prepare each for demanding roles.
• Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
• Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.