Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Chandler

McKinney,United States

Summary

Accomplished Store Manager with a strong track record at Rothy's, specializing in customer service and operations management. Orchestrated a high-performing team, boosting sales through effective training and strategic visual merchandising. Realized notable advancements in customer satisfaction and operational efficiency, reflecting robust leadership and analytical skills.

Overview

13
13
years of professional experience

Work History

Store Manager

Rothy's
Dallas , TX
08.2024 - Current
  • Communicated Rothy’s brand story, values, and mission to customers and team members.
  • Shared expert product knowledge, enhancing customer experience with style and quality.
  • Planned and executed two in-store activations monthly to boost brand awareness.
  • Collaborated with Regional Director to train team on SOPs and store guidelines.
  • Delivered customer insights to Retail and HQ teams for strategic improvements.
  • Reported sales, returns, and store statistics accurately and timely.
  • Hired, led, and developed a high-performing team of associates to enhance in-store experience.
  • Optimized operational processes to ensure store met or exceeded financial expectations.

General Store Manager

David's Bridal
10.2023 - Current
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Supervised and effectively trained 34 employees to decrease process lags and boost productivity.

Professional Wardrobe Consultant

Edward Baumann Clothiers
01.2023 - 10.2023
  • Identify and recommend the appropriate fabric and style for each client's professional wardrobe needs, taking into consideration their individual preferences and body type
  • Research and stay up-to-date on current fashion trends and industry news to provide clients with the most relevant and stylish wardrobe options
  • Provide personalized fashion advice to clients based on current fashion trends and industry standards, ensuring that the client presents a polished, stylish, and professional image
  • Maintain a strong network of contacts within the fashion industry to stay updated on new designers, brands, and clothing trends that would be of interest to clients
  • Participate in regular training and development programs to expand knowledge of fashion trends, industry best practices, and new wardrobe options
  • Provide ongoing support and guidance to clients in managing and maintaining their professional wardrobe, including organizing closets, creating outfit combinations, and recommending wardrobe updates
  • Conduct body shape analysis and provide personalized recommendations on clothing styles and silhouettes that flatter each client's figure.

Store Manager

TECOVAS
09.2019 - 01.2023
  • Skillfully managed a team of 25 employees and ran a $8 million a year store, consistently achieving top store sales out of twenty stores nationwide
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Created and implemented operational documentation to manage day to day operations, ensuring adherence to company-wide and store-wide policies
  • Implemented succession planning for employee growth and development, providing opportunities for career advancement
  • Processed payroll, ensuring accuracy and approval of time cards, while tracking and maintaining labor percentages to maximize profitability
  • Maintained a well-educated team that excelled in consumer engagement and was receptive to feedback
  • Collaborated with corporate partners across all departments to provide the retail field teams with ample information for engaging and experimental shopping experiences
  • Recruited, interviewed, and hired top-tier talent with a focus on consumer experience and brand relatability
  • Implement effective visual merchandising strategies to maximize sales and create an inviting shopping environment
  • Analyze store performance data to identify opportunities for improvement and develop action plans to increase sales and profitability
  • Develop and execute employee training programs to enhance customer service and sales skills.

Assistant Store Manager

Coach
02.2017 - 09.2019
  • Successfully co-managed a $16 million a year outlet location
  • Responsible for HR which consisted of finding, training, and coaching talent to consistently hit their weekly and monthly sales metrics
  • Managed the talent acquisition cycle, from interview process to hiring and training
  • Develop and implement strategies to improve store performance and increase customer satisfaction
  • Conduct regular performance evaluations for store employees and provide constructive feedback and coaching to help them improve their performance and meet sales targets
  • Implement effective communication channels to ensure that all store staff are informed about company policies, procedures, and changes in order to maintain a cohesive and well-informed team
  • Collaborate with the Store Manager to create and implement a comprehensive employee development program, including ongoing training and mentorship opportunities, to enhance the skills and performance of the store staff and increase employee retention
  • Assist the Store Manager in analyzing customer feedback and market trends to identify areas of improvement and develop strategies to enhance the store's customer experience and competitive position in the market.

Store Manager

SunGlass Hut
06.2015 - 11.2016
  • Successfully managed a $1.5 Million outlet store and delivered consistent, positive results
  • Promoted operational excellence through a strong commitment to employee training and development
  • Cultivated customer relationships by recognizing needs and providing appropriate solutions
  • Communicated to the team all sales goals, objectives, and information regarding promotions, contests, and incentives
  • Improved shrink from 4.8% to 2.5%
  • Implement visual merchandising standards to optimize product presentation and maximize sales opportunities
  • Develop and implement training programs to enhance employee skills and knowledge, resulting in improved customer service and increased sales
  • Monitor sales performance and analyze data to identify trends and opportunities for improvement
  • Develop and execute strategies to increase customer satisfaction and loyalty, resulting in repeat sales and referrals.

Store Manager

BCBG Max Azria
12.2012 - 11.2016
  • Achieved store sales goals and maximized store sales; measured and monitored sales progress and results against key targets
  • Oversaw floor operations and ensured high performance and exceptional customer service
  • Provided leadership and coaching to all personnel; administered performance evaluations as well as managing any disciplinary actions
  • Ensured corporate communications to staff in a timely manner and in accordance with company policy
  • Develop and implement strategies to increase store sales and exceed sales goals
  • Developed and implemented training programs to improve sales techniques and customer service skills
  • Collaborate with the visual merchandising team to create visually appealing store displays and window displays
  • Establish and maintain strong relationships with key customers in order to drive sales and increase customer loyalty
  • Conduct regular inventory audits to ensure accurate stock levels and minimize shrinkage
  • Monitor and analyze customer feedback and satisfaction levels to identify areas for improvement and implement strategies to enhance customer experience.

Education

Bachelors degree in Kinesiology -

East Texas Baptist University
Marshall, TX
05.2009

Skills

  • Customer service
  • Leadership
  • Operations management
  • Staff training
  • Problem solving
  • Inventory management
  • Time management
  • Sales analysis
  • Visual merchandising
  • Employee development
  • Talent acquisition

Timeline

Store Manager

Rothy's
08.2024 - Current

General Store Manager

David's Bridal
10.2023 - Current

Professional Wardrobe Consultant

Edward Baumann Clothiers
01.2023 - 10.2023

Store Manager

TECOVAS
09.2019 - 01.2023

Assistant Store Manager

Coach
02.2017 - 09.2019

Store Manager

SunGlass Hut
06.2015 - 11.2016

Store Manager

BCBG Max Azria
12.2012 - 11.2016

Bachelors degree in Kinesiology -

East Texas Baptist University

Similar Profiles

CREATE PROFILE