Jennifer Chaney
Rockwall,TX
Summary
Highly skilled Insurance Coordinator offering 10+ years of experience within fast-paced, high volume environments. Highly competent in efficiently verifying, coordinating and processing insurance payments. Skilled in quickly resolving issues and liaising between insurance providers, companies and policyholders. With daily front office duties.
Overview
13
13
years of professional experience
Work History
Insurance Coordinator
GF Dental
Rockwall , TX
07.2010 - 08.2022
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified insurance and communicated coverage to staff and patients.
- Scheduling and confirming appointments
- Obtained data such as patient, insurance ID, insurance provider and Dental codes to properly file insurance claims.
- Posting insurance checks (paper and electronic)
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Posted payments to accounts and maintained records.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Calculated adjustments, premiums, and refunds.
- Maintained confidentiality of patient finances, records and health statuses.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic dental terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Front Office Receptionist
Elite Dental
Rockwall , TX
08.2009 - 05.2010
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Lindale High School
Lindale, TX05.1997
Skills
- Eligibility Determinations
- Dental Terminology
- Insurance Coordination
- Quality Patient Care
- Compassionate Communication
- High-Volume Environments
- Insurance Practices
- Complex Problem-Solving
- Patient File Updates
- Patient Benefits Confirmation
- Information Assistance
- Patient Admission
- Financial Oversight
- Benefits Verifications
- Recordkeeping Organization
- Work Organizing and Prioritizing
- Policy and Procedure Explanations
- Cancellation Notifications
- Patient Satisfaction
- Document Scanning
- Time management
- Teamwork
- Knowledge about various types of insurance policies
Timeline
Insurance Coordinator
GF Dental
07.2010 - 08.2022
Front Office Receptionist
Elite Dental
08.2009 - 05.2010
Lindale High School
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