Jennifer Chapa
Glendale,AZ
Summary
Compassionate Patient Care Technician with seven years of expertise in emergency response and direct patient care. Skilled in time management and bilingual communication, consistently delivering quality patient care while ensuring safety and comfort in high-pressure environments. Known for strong conflict resolution and teamwork, contributing to improved patient outcomes and efficient healthcare delivery.
Overview
14
14
years of professional experience
Work History
Patient Care Technician, Med/Surg Ortho-Trauma
Banner Health, University Medical Center
Phoenix, AZ
05.2019 - Current
- Provided direct patient care and support to enhance comfort and safety.
- Cleaned and sanitized equipment and work areas to maintain infection control standards.
- Supported patient mobility through safe transfer techniques and assistance during activities.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Professional Tax Preparer
Duran Business Group
Phoenix, AZ
01.2025 - 04.2025
- Prepared individual and business tax returns using the Drake Software System.
- Assisted clients in understanding tax-related questions and issues.
- Collaborated with team members in the accounting department to streamline the filing process for our clients receiving multiple services from us.
- Updated client records and maintained accurate documentation of transactions.
- Conducted research on current tax laws and changes for accurate filings.
- Reviewed and confirmed existing client files for accuracy and updated information as needed.
- Organized, reviewed, and analyzed client financial records for accuracy.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
Parent Liasion
Cartwright School District
Phoenix , AZ
06.2015 - 12.2018
- Facilitated communication between parents and school staff to enhance student engagement.
- Organized workshops and events to educate parents about school resources and programs.
- Collaborated with community organizations to strengthen family involvement in schools.
- Managed feedback from parents to inform school initiatives and programs effectively.
- Organized after-school activities to engage students in positive social interactions.
- Trained and coordinated parent volunteers, delivering information on volunteer opportunities within school and community.
Assistant Office Manager
Phoenix Elementary School District 1, Whittier School
Phoenix, AZ
06.2012 - 02.2015
- Managed scheduling for meetings, appointments, and staff resources across departments.
- Assisted in maintaining inventory of office supplies and equipment for daily needs.
- Implemented filing systems to organize documents and improve retrieval processes.
- Managed daily attendance records and ensured accurate student data entry.
- Coordinated communication between teachers, parents, and administration regarding absences.
- Handled student enrollment processes and maintained accurate records.
- Provided front desk support, greeting visitors and answering phone inquiries.
- Supported special events coordination, including assemblies and parent-teacher conferences.
- Handled confidential information regarding students carefully and with discretion.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
Education
Certified Nurse Assistant
Arizona Medical Technical Institute
Mesa, AZ04-2019
High School Diploma -
North High School
Glendale, AZ05-2009
Skills
- Emergency response
- Team collaboration
- Conflict resolution
- Bilingual communication
- EKG administration
- Time management
Timeline
Professional Tax Preparer
Duran Business Group
01.2025 - 04.2025
Patient Care Technician, Med/Surg Ortho-Trauma
Banner Health, University Medical Center
05.2019 - Current
Parent Liasion
Cartwright School District
06.2015 - 12.2018
Assistant Office Manager
Phoenix Elementary School District 1, Whittier School
06.2012 - 02.2015
Certified Nurse Assistant
Arizona Medical Technical Institute
High School Diploma -
North High School