Summary
Overview
Work History
Education
Timeline
Generic

Jennifer Chapman

Bigfork,MT

Summary

Highly motivated and results-driven hospitality professional consistently surpassing expectations. Demonstrating diverse skills that seamlessly translate across various environments, ensuring optimal efficiency and productivity. Eager to secure a career with a company that fosters growth and advancement, providing an opportunity to leverage experience and interpersonal abilities.

Overview

18
18
years of professional experience

Work History

Owner/Operator

House N' Hound
01.2017 - Current
  • Handled regular rotation of clients for daytime, multi-day, and overnight pet/home support.
  • Communicated with homeowner via phone or text.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Devised processes to boost long-term business success and increase profit levels.
  • Provided basic and behavioral care with daily feeding, physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Monitored pets for behavioral or health issues and promptly addressed concerns with the owner.
  • Mopped, swept, vacuumed and dusted to keep home clean and organized.
  • Provided remote & personal assistance for physicians and other high caliber clients.

Restaurant Manager

Elkhorn Bistro
01.2021 - 01.2022
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Accurately calculated inventory and ordered appropriate supplies.
  • Led and directed team members on effective methods, operations, and procedures.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw personnel to maintain adequate staffing and minimize overtime.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Coordinated events and catering for larger parties and gatherings.
  • Provided remote assistance when needed.

Resort Manager/Personal Assistant

Flathead Lake Resort
01.2017 - 01.2021
  • Provided multifaceted personal services to Owner by running errands, coordinating plans, and arranging transportation.
  • Streamlined business operations through automation and simplification to improve efficiency and increase productivity.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.
  • Assisted with development and distribution of marketing materials for facility.
  • Provided remote work during the winter months.

Server/Waiter/Bartender

Cedar Creek Country Club
01.2019 - 01.2020
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with a POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated positive relationships with regular customers.
  • Set up tables, buffets and service areas to prepare for different types of events.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each catered event.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Pre-Registration Team Lead/Level II Office

Kalispell Regional Medical Center
01.2014 - 01.2019
  • Acted as the central control point and lead specialist to oversee all pre-registration and financial counselor responsibilities within the Admitting Department.
  • Provided and/or produced daily custom reports for staff workflow direction/process.
  • Managed reports and worklists for representatives and monitored productivity.
  • Conducted regular QA reviews and processes to ensure quality work and to identify areas of focus.
  • Attended all trainings and meetings when needed to support the essential functions of the department.
  • Registered, scheduled and checked patients in and out thru ECW and Meditech.
  • Collected and processed payments to patient accounts which include daily deposits and reports.
  • Handled medical record requests and legal requests and correspondence.
  • Maintained electronic patient charts thru EMR: Proficiently using medical software including Meditech, Image Now, eCw/eClinical.

Prior Authorization Representative

Rural Metro Fire Department
01.2011 - 01.2013
  • Effectively and efficiently processed inter-facility and 911 transportation requests, evaluating need for authorization from insurance for service.
  • Worked with hospital/staff members to ensure documentation for medical necessity is met for requested level of transport.
  • Conducted pre-transport billing process, and processed patients through appropriate billing and third-party payer system; utilize HCP-T coding to process pre- and post-transport billing.
  • Managed Curaspan for daily general transports and scheduled transports; input pertinent information into PCS CAD form.
  • Simultaneously performed data entry from Passport AHCCCS, Medicare, AS400, and all commercial insurances.

Park Manager

Superstition Mountain Resort
01.2007 - 01.2009
  • Managed and oversaw maintenance of the year-round resort community consisting of more than 200 individually owned lots and residents.
  • Served as liaison between HOA Board of Directors and park community, assisting in conflict resolution and advising on architectural and landscaping regulations.
  • Acted as park spokesperson, providing park-related information and assistance to public service organizations, such as police, fire, and emergency medical response teams.
  • Set employee goals and objectives; reviewed and monitored staff performance; and trained and supervised office volunteers.
  • Prepared and maintained employee manuals, maintenance schedules, and other documents.
  • Maintained files on all lots, assisted in budget preparation, monitored expenditures, and maintained petty cash funds.

Education

Certified Nursing Assistant -

Gateway Community College
Phoenix, AZ
01.2009

High school Diploma -

Timeline

Restaurant Manager

Elkhorn Bistro
01.2021 - 01.2022

Server/Waiter/Bartender

Cedar Creek Country Club
01.2019 - 01.2020

Owner/Operator

House N' Hound
01.2017 - Current

Resort Manager/Personal Assistant

Flathead Lake Resort
01.2017 - 01.2021

Pre-Registration Team Lead/Level II Office

Kalispell Regional Medical Center
01.2014 - 01.2019

Prior Authorization Representative

Rural Metro Fire Department
01.2011 - 01.2013

Park Manager

Superstition Mountain Resort
01.2007 - 01.2009

Certified Nursing Assistant -

Gateway Community College

High school Diploma -

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Jennifer Chapman