Jennifer Chappel
Gold Run,CA
Summary
Dynamic professional with a proven track record in customer service and business operations. Proficient in Microsoft Office Suite, team collaboration and conflic
Focused and motived Office Manager, with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
20
20
years of professional experience
Work History
Bartender
Mountain Springs Hitch N Post
11.2016 - 12.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Maintained positive working relationships with vendors, local law enforcement, and patrons.
Site Secretary
BRCO Constructors Inc.
02.2003 - 07.2006
- Demonstrated adaptability by managing multiple projects and priorities in a fast-paced environment while maintaining accuracy and attention to detail.
- Supported site safety initiatives by coordinating and leading OSHA training sessions for employees and subcontractors maintaining accurate records of certifications.
- Maintained open lines of communication enabling efficient information flow and timely decision-making processes.
- Worked directly with Superintendent to create jobsite timelines involving multiple subcontractors ensuring all work was on schedule and delays were minimized.
- Received materials and equipment delivered to jobsite, verified invoice accuracy, submitted to proper department.
- Organized site events, including team-building activities, safety trainings, or project milestone celebrations to foster a positive work culture.
Front Office Manager
R.J. Miles Co.
05.2000 - 08.2002
- First point of contact at the front desk. Provided friendly service, while engaged in multiple office tasks.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed files and records for clients, verified purchasing, scheduled ready mix pours, developed maintenance sheets and schedules for company owned equipment and vehicles.
- Prepared new hire packets and verified completion.
- Verified payroll and delivered to appropriate emloyee.
Education
Associate of Science - Wildlife Biology
Sierra College
Rocklin, CA05-2027
Skills
- Customer service expertise
- Issue resolution
- Collaboration and teamwork
- Meeting scheduling
- Business operations
- Meticulous and organized
- Multi-line telephone skills
- Microsoft Office Suite
- Excel
- Strong multitasking
- Customer service
- Payment processing
- Document management
- Parts ordering
- Work order management
Timeline
Bartender
Mountain Springs Hitch N Post
11.2016 - 12.2019
Site Secretary
BRCO Constructors Inc.
02.2003 - 07.2006
Front Office Manager
R.J. Miles Co.
05.2000 - 08.2002
Associate of Science - Wildlife Biology
Sierra College
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