Jennifer Chareunrath
Brooklyn Park,MN
Summary
Personable, dedicated, and quality-driven customer care and account management professional with 14 years of experience. Proven ability to build strong relationships and deliver exceptional service to diverse individuals and cultures.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Aston Carter/ Automation, Inc.
Bloomington , MN
01.2023 - 09.2023
- Answer phone calls from customers and potential customers with product questions, quotation requests, and availability.
- Process and verify customer orders by reviewing customer-specific account information and special notes to ensure accuracy.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
- Work cross-functionally with other departments to organize order expedites with vendors to deliver realistic expectations.
- Serve as the connection between the customer and Sales Team by providing order confirmations, sales profit margins on new items, and possible new opportunities for growth.
Customer Care Representative
Midwest Rubber Service & Supply
Plymouth , MN
08.2017 - 06.2022
- Prioritize and monitor customer orders to align with the current production schedule and material availability.
- Communicate with customers regularly regarding order status changes, issues, and updates.
- Coordinate with multiple internal departments to process time-sensitive expedite orders in down situations.
- Schedule product installations in conjunction with other departments within the organization.
- Maintain client documents, order history trends, and pertinent information pertaining to top A customers to assist and support the Sales team.
- Provide administrative support to the Sales team by maintaining customer documents, order history trends, and updated customer profile.
- Main point of contact for clients and internal teams, including Accounting, Purchase, Sales, Production, Shipping, and Management Team.
- Set up customer accounts and retrieve customer credit information, tax exemptions, and references.
- Assist the Accounting department in correcting invoices and collecting payments.
- Experience working in a fast-paced and demanding environment.
Customer Service Representative
Pratt Industries
Plymouth , MN
06.2010 - 05.2017
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Manage orders from material arrival, production date, and shipping schedule to ensure due dates are met.
- Warehouse management of in-house and off-site locations to ensure product availability and workflow.
- Analyze inventory levels for customer usage to ensure accurate warehouse management and cost savings.
- Compare pricing with current and potential vendors for cutting dies and print plates.
- Responsible for accurate and orderly files, order entry, accurate pricing of orders, and daily requirements.
- Back-up to Customer Service Manager during absence by hosting daily production meetings and invoicing daily shipments.
- Created standard operating procedures for new hires in system navigation, order entry, and customer information management.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
General Education Diploma -
Minnesota Department of Education
Minneapolis, MN09.2005
Skills
- Inbound and Outbound Calling
- Account updating
- Scheduling
- Account Management
- Adaptive team player
- Consultative Sales
- Complaint resolution
- Data Collection
- Problem-solving abilities
- Order Processing
- Staff Training
- Order Fulfillment
Timeline
Customer Service Representative
Aston Carter/ Automation, Inc.
01.2023 - 09.2023
Customer Care Representative
Midwest Rubber Service & Supply
08.2017 - 06.2022
Customer Service Representative
Pratt Industries
06.2010 - 05.2017
General Education Diploma -
Minnesota Department of Education
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