Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Charles

West Palm Beach,FL

Summary

A visionary accomplished, bilingual Creative Strategist highly regarded for my ambitious on getting the task completed . I am an attentive and communicative human resource manager with over five years experience. Strong written and verbal communication skills, attention to details and the ability to gain trust combine to achieve results. Experienced in managing personnel records management, compensation and benefits and employee relations. Proven track record of crafting effective training and development tools. Authorized to work in the US for any employer Knowledgeable Payroll Officer adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for 530 employees in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes.

Overview

10
10
years of professional experience

Work History

Human Resources Manager/Payroll Manager

Palm Garden of West Palm Beach
09.2021 - Current
  • Generate paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Processed payroll garnishments such as tax liens and child support.
  • Recruited top talent to maximize profitability.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Fostered positive work environment through comprehensive employee relations program.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Orchestrated and deployed online employee timekeeping program to improve measurements of overtime and employee work hours.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.

Human Resources Director/Payroll Specialist

Consulate Health Care
11.2018 - 09.2021
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Oversaw and managed hiring process and assisted human resources.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Completed payroll accurately and timely to meet employee expectations.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Updated employee files with new details such as changes in address or salary levels.
  • Processed manual checks for employees in accordance with company policies.
  • Audited timesheets and payroll records for accuracy.
  • Assisted with recruitment and onboarding of new employees.
  • Processed timecards and payroll data for team of employees.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.
  • Maintained confidentiality of employee records and payroll information.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Human Resource Specialist

G4S Secure Solution USA
06.2015 - 11.2018
  • Preparing or updating employment records related to hiring, transferring, promoting, and terminating
  • Explaining human resources policies, procedures, laws, and standards to new and existing employees
  • Ensuring new hire paperwork is completed and processed
  • Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc
  • Addressing any employment relations issues, such as work complaints and harassment allegations
  • Processing all personnel action forms and ensuring proper approval
  • Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks

Property Manager

Public Storage
06.2013 - 05.2015
  • Selling and marketing
  • Keeping the facility rented at an optimum level effectively
  • Maintain supplies and merchandises
  • Utilize advertisements, promotions and customer relations
  • Collecting, posting and depositing rental payments
  • Preparing or updating employment records related to hiring
  • Transferring , promoting, and terminating
  • Explaining human resources policies, procedures, laws, and standards to new and existing employees
  • Ensuring new hire paperwork is completed and processed.

Education

Associate - Science

AS - Nursing

Southeastern Community College

Skills

  • Property Management (2 years)
  • ICIMS
  • ADP
  • Microsoft Excel
  • Payroll
  • Powerpoint
  • Human Resources
  • Benefits Administration, Multilingual
  • Kronos
  • MS Office
  • Employee Relations
  • Quickbooks
  • Recruiting
  • PeopleSoft
  • Workers' Compensation (2 years)
  • Employee Orientation
  • Proofreading (5 years)
  • ATS
  • Workday
  • System Administration
  • Talent Acquisition
  • Microsoft Word
  • Microsoft Outlook
  • Office experience
  • Bookkeeping
  • Interviewing
  • HR Sourcing
  • Human Resources Management
  • FMLA
  • Supervising experience
  • Union Negotiations
  • Payroll Document Management
  • Unemployment Benefits Claims

Languages

French
Native or Bilingual

Timeline

Human Resources Manager/Payroll Manager

Palm Garden of West Palm Beach
09.2021 - Current

Human Resources Director/Payroll Specialist

Consulate Health Care
11.2018 - 09.2021

Human Resource Specialist

G4S Secure Solution USA
06.2015 - 11.2018

Property Manager

Public Storage
06.2013 - 05.2015

Associate - Science

AS - Nursing

Southeastern Community College

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