Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Jennifer Chase

Shingletown,CA

Summary

Faith-driven leader dedicated to serving the community and bringing joy to the elderly through compassionate care and impactful service. Motivated by a deep belief in the Lord Jesus Christ, focused on uplifting others and making a positive difference. Skilled in organizational problem-solving, team building, and advanced customer service, with a proven ability to step into roles, foster morale, and drive meaningful success through training, monitoring, and employee engagement.

Overview

25
25
years of professional experience

Work History

Laboratory Manager

University of California, Davis
Davis, CA
06.2007 - 01.2024
  • Responsible for project management and independently conducting research and protocol development for epidemiological research of microorganisms transmitted through water, fecal, or environmental samples
  • Responsible for optimizing and independently performing diagnostic tests for detecting various bacterial species (Salmonella, STEC, Campylobacter, commensal E. Coli, etc.) utilizing a variety of diagnostic procedures
  • Perform diagnostic methods such as membrane filtration for enumerating fecalborne and waterborne bacteria
  • Grow specific concentration of bacteria for field-based or laboratory spike trial studies
  • Organize, update and submit results from various data using Microsoft Excel and Word documents
  • Properly handle and dispose of biohazardous materials
  • Maintain laboratory equipment and adequate supplies of laboratory reagents and disposables
  • Responsible for overseeing laboratory purchasing and inventory
  • Supervise laboratory personnel in bacteriological detection
  • Manage work assignments and schedules
  • Conduct monthly meetings to address concerns within the lab
  • Http://www.wifss.ucdavis.edu/

Server

Ruby Tuesday Restaurant
Woodland, CA
09.2007 - 04.2009
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Stayed informed about daily specials, new menu items, promotions.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Stocked service areas with supplies during slow periods.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Addressed complaints to kitchen staff and served replacement items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Served food and beverages to patrons and confirmed complete orders.
  • Prepared drinks according to standard recipes.
  • Assisted in training new servers.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Customer Service/Technician Specialist

Cell Marque
Rocklin, CA
07.2006 - 06.2007
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Evaluated existing processes and procedures to identify potential improvement opportunities.
  • Responded to customer inquiries via telephone, email and online chat services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with technical issues related to products or services.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Server

Cache Creek Casino Resort
Brooks, CA
01.2006 - 06.2007
  • Stayed informed about daily specials, new menu items, promotions.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Stocked service areas with supplies during slow periods.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees on restaurant procedures and plating techniques.

Tutor

Woodland High School
Woodland, CA
06.2004 - 06.2006
  • Preparing students for Exit Exam through quizzing and thorough explanations or coursework
  • Tutoring students in general education coursework (English, algebra, calculus, biology, physical sciences, etc.)
  • Responsible for recording and reporting student progress as well as providing additional support within the classrooms

Cashier/Food Preparation Worker

Burrito Bandito
Redding, CA
04.2003 - 05.2004
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.

Cashier/Courtesy Clerk

Holiday Market
Palo Cedro, CA
11.1998 - 05.2004
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Checked personal identifications during alcohol and tobacco sales.
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Bachelor of Science - Biology with Medical Microbiology Emphasis, Minor in Managerial Economics

University of California, Davis
Davis, CA
06.2006

Associate of Science - Biology/IGETC

Shasta College
Redding, CA
06-2004

High School Diploma -

Enterprise High
Redding, CA
06.2001

PhD(c) - Epidemiology

University of California, Davis
Davis, CA

Skills

  • Biological sample processing
  • Hazardous waste management
  • Laboratory safety
  • Data interpretation
  • Experimental design
  • Equipment maintenance
  • Cross-functional teamwork
  • Ethics and integrity
  • Data management
  • Laboratory management
  • Assay development
  • Quality controls
  • Scientific presentations
  • Collaborative research
  • Environmental monitoring

References

Peiman Aminabadi 530-220-0858

Edward R Atwill 530-304-9653

Tran Nguyen 408-772-8902

Accomplishments

  • FDA Leveraging/Collaboration Award, College Park, Maryland 2015

Timeline

Server

Ruby Tuesday Restaurant
09.2007 - 04.2009

Laboratory Manager

University of California, Davis
06.2007 - 01.2024

Customer Service/Technician Specialist

Cell Marque
07.2006 - 06.2007

Server

Cache Creek Casino Resort
01.2006 - 06.2007

Tutor

Woodland High School
06.2004 - 06.2006

Cashier/Food Preparation Worker

Burrito Bandito
04.2003 - 05.2004

Cashier/Courtesy Clerk

Holiday Market
11.1998 - 05.2004

Bachelor of Science - Biology with Medical Microbiology Emphasis, Minor in Managerial Economics

University of California, Davis

Associate of Science - Biology/IGETC

Shasta College

High School Diploma -

Enterprise High

PhD(c) - Epidemiology

University of California, Davis

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