Jennifer Chatman

Manager of Operations

Verizon Wireless

03.2017 - 08.2021

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Streamlined operational processes by implementing efficient workflow management strategies.
Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Enhanced team productivity by providing effective training programs and performance management systems.
Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
Managed cross-functional teams for successful project completion and timely delivery.
Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
Streamlined project delivery by implementing agile methodologies, improving team agility and response to feedback.
Led adoption of sustainable practices within operations, reducing waste and promoting environmental responsibility.
Conducted market research to inform operational adjustments, keeping company competitive in changing landscape.
Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
Coordinated cross-functional teams to launch new products, ensuring timely delivery and market readiness.
Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
Improved team morale with regular feedback sessions and recognition of outstanding performance.
Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
Streamlined communication between departments, enhancing collaboration and project outcomes.
Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
Managed vendor relationships to secure favorable terms and ensure consistent supply chain.
Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Analyzed and reported on key performance metrics to senior management.
Developed and maintained relationships with external vendors and suppliers.
Developed and implemented strategies to maximize customer satisfaction.
Directed initiatives to improve work environment, company culture or overall business strategy.
Increased profit by streamlining operations.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reported issues to higher management with great detail.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Reduced operational risks while organizing data to forecast performance trends.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Maintained monthly goals and KPIs as a store and each one as a staff member.
I traveled and assisted with opening new stores, as well as training new managers.