Jennifer Chavez
Valdosta,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Bates Precast Concrete
05.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Restaurant Hostess
The Salty Snapper
03.2022 - 10.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
Associate of Science - Nursing
Wiregrass Georgia Technical College
Valdosta, GA07-2025
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- File Organization
- Database entry
- Payroll
- Office Supply Management
- Spreadsheet development
- Billing and coding
- Spreadsheet Management
- Accounting Support
- Social media oversight
- Payroll and accounts payable and receivable
- Customer Service
- Administrative Support
- Computer Skills
- Microsoft Word
- Computer Proficiency
- Office Administration
- Client Relations
- Clerical Support
- Microsoft Excel
- Excel spreadsheets
- Microsoft PowerPoint
- Documentation and Recordkeeping
- Office Equipment Maintenance
- Spreadsheets
- Social Media and Promotions
- Coordination
- Spanish Fluency
- Internal Communications
- Training and coaching
- Professional and mature
Accomplishments
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
Certification
- QuickBooks Certification - Intuit QuickBooks.
- Notary Public License - Georgia Secretary of State or Equivalent Authority.
- Microsoft Office Specialist (MOS) - Microsoft.
- Georgia Driver's License
- Certified Nursing Assistant (CNA)
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Affiliations
- Chi Omega
Timeline
Restaurant Hostess
The Salty Snapper
03.2022 - 10.2022
Office Administrative Assistant
Bates Precast Concrete
05.2019 - Current
Associate of Science - Nursing
Wiregrass Georgia Technical College
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