Jennifer Chavez Turcios
Germantown,MD
Summary
Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in business growth, sales forecasting, and project management.
Overview
7
7
years of professional experience
Work History
Deli Clerk
The Bagelry
07.2024 - 03.2025
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Store Manager
Smoke Island
10.2022 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Leader
Wingstop Restaurant
11.2020 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Cashier Team Lead
KFC Taco Bell
10.2019 - 11.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Operated POS cash register and equipment to collect payments.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Line Worker
Nalley Fresh
09.2018 - 12.2019
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Education
Associate of Arts - Criminal Justice
Montgomery College
Rockville, MD06-2027
High School Diploma -
Seneca Valley High School
Germantown, MD06-2018
Skills
- Customer service management
- Cash management
- Sales leadership
- Verbal and written communication
- Retail inventory management
- Employee training
- Leadership development
- Business development and planning
Languages
Spanish
Native or Bilingual
Timeline
Deli Clerk
The Bagelry
07.2024 - 03.2025
Store Manager
Smoke Island
10.2022 - 03.2025
Shift Leader
Wingstop Restaurant
11.2020 - 11.2022
Cashier Team Lead
KFC Taco Bell
10.2019 - 11.2020
Line Worker
Nalley Fresh
09.2018 - 12.2019
Associate of Arts - Criminal Justice
Montgomery College
High School Diploma -
Seneca Valley High School
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