Jennifer Chelmo
Kingston,New Hampshire
Summary
Dedicated professional with experience at Genesis HealthCare, excelling in passenger assistance and emotional support. Proven ability to coordinate schedules and ensure timely transportation while fostering strong relationships. Skilled in wheelchair securement and effective communication, demonstrating flexibility and problem-solving in dynamic environments. Committed to enhancing client experiences through compassionate service. Looking to apply my work, education, and life skills toward a career in Social Services where I can help enhance and contribute to overall wellbeing for residents with with mental and physical difficulties.
Overview
3
3
years of professional experience
Work History
Passenger Van Driver
Genesis HealthCare
05.2024 - Current
- Consistently coordinate multiple units and resident schedules ensuring patients get to and from medical appointments on time while avoiding time conflicts.
- Maintained professional and friendly demeanor during trips, appointments, transfers, to uphold company reputation.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Assisted passengers with special needs, ensuring their comfort and accessibility during transportation.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Organized field trips and outings as part of program offerings, broadening participant experiences.
- Collaborated with other recreation staff in developing new recreational activities.
- Monitored participation in recreational activities to provide assistance to participants.
- Transported and escorted program participants to and from activities and on field trips.
- Supported clients and families with empathy and compassion during difficult times.
- Coordinated external healthcare professionals to uphold high-quality, person-centered care.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Guided clients through navigation of legal and healthcare systems, improving their access to necessary services.
- Assisted passengers with special needs, ensuring their comfort and accessibility during transportation.
Material Handler
Defense Logistics Agency Land And Maritime
05.2023 - 03.2024
- Transported inventory items to appropriate locations.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
School Bus Monitor and Driver
Student Transportation of America, STA
11.2022 - 05.2023
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Provided support to students with special needs, ensuring their comfort and well-being throughout the bus ride.
- Developed strong rapport with individual students, creating an atmosphere of trust that facilitated open communication about concerns or challenges related to their transportation experience.
- Supported student learning outside the classroom by fostering a sense of community and belonging during bus rides, promoting discussion about school events, and encouraging positive peer interactions.
- Conducted routine inspections on buses before each trip, ensuring compliance with safety regulations.
- Contributed to a positive atmosphere on the bus by fostering respectful relationships with students and setting clear expectations for behavior.
- Managed conflicts effectively among students, resolving disputes promptly and fairly while reinforcing appropriate behavior standards on the bus.
- Transported passengers safely along prescribed routes according to tight schedules.
Education
Bachelor of Arts - Psychology
University of Massachusetts, Lowell
Lowell, MA03-2016
Associate of Science - Criminal Justice
Northern Essex Community College
Haverhill, MA05-2012
Associate of Arts - Liberal Arts And Sciences
Northern Essex Community College
Haverhill, MA05-2009
Skills
- Wheelchair securement
- Punctuality
- Loading and unloading
- Defensive driving
- Route planning
- Friendly, positive attitude
- Problem-solving
- Strong teamwork
- Flexibility
- Passenger assistance
- Collaboration and teamwork
- Relationship building
- Emotional support
- Composure and emotional control
- Group supervision
- De-escalation techniques
- Scheduling events and programs
- Youth behavior management
- Problem-solving abilities
- Multitasking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Adaptability
- Activity planning and coordination
Timeline
Passenger Van Driver
Genesis HealthCare
05.2024 - Current
Material Handler
Defense Logistics Agency Land And Maritime
05.2023 - 03.2024
School Bus Monitor and Driver
Student Transportation of America, STA
11.2022 - 05.2023
Bachelor of Arts - Psychology
University of Massachusetts, Lowell
Associate of Science - Criminal Justice
Northern Essex Community College
Associate of Arts - Liberal Arts And Sciences
Northern Essex Community College
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