Jennifer Chen
Davie,FL
Summary
Academic professional prepared to enhance academic programs through effective coordination and resource management. Proven ability to streamline processes and support faculty in achieving educational goals. Reliable team collaborator with strong organizational skills and adaptability to dynamic environments.
Overview
10
10
years of professional experience
Work History
Academic Program Coordinator II
Nova Southeastern University
09.2022 - Current
- Led development and implementation of academic programs to enhance student engagement and success.
- Coordinated cross-departmental initiatives, ensuring alignment with university goals and standards.
- Mentored junior staff, fostering professional growth and enhancing team productivity.
- Streamlined program processes, improving efficiency and reducing operational hurdles.
- Spearheaded accreditation efforts, maintaining compliance with educational standards and regulations.
- Facilitated workshops and training sessions, promoting continuous learning among faculty and staff.
- Coordinated special events including guest speakers or conferences that enriched the learning experiences of students in the program.
- Evaluated program effectiveness using data-driven assessment methods, leading to continuous improvement in student outcomes.
- Mentored over 150 students on academic problems and made professional recommendations.
Operations Assistant
Lindamood-Bell Learning Processes
12.2017 - 09.2022
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Gathered, organized, and modeled data to assist management in making key decisions.
- Managed hiring process, including interviews and screenings.
- Ensured compensation information is error-free and matches with schedules.
- Coordinated needed trainings with employees, local management, and corporate instructional support.
- Coordinated daily operations to enhance efficiency and support instructional staff.
- Managed scheduling for tutoring sessions, optimizing resource allocation and availability.
Trainer Coordinator
Lindamood-Bell Learning Processes
01.2017 - 09.2022
- Developed training programs to enhance team performance and knowledge retention.
- Coordinated logistics for training sessions, ensuring resources and materials were readily available.
- Mentored new trainers, providing guidance on best practices and program delivery techniques.
- Analyzed training effectiveness through feedback surveys, implementing necessary adjustments for continuous improvement.
- Collaborated with management to identify skill gaps and tailor training initiatives accordingly.
- Improved trainee performance with regular evaluations and constructive feedback.
- Ensured compliance with regulatory requirements by conducting thorough audits of curriculum content.
Account Executive
Prime Care Health Inc.
11.2015 - 05.2016
- Helped individuals identify healthcare needs.
- Provided customers with the insurance they sought.
- Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to develop tailored healthcare solutions for clients.
Account Executive
MarketStorm Global
05.2015 - 11.2015
- Trained team of sales professionals and focused on servicing customer accounts.
- Managed accounts for customers at MarketStorm Global as a representative for Xfinity.
- Created events that engaged individuals and increased customer count for the client.
- Managed sales pipeline effectively, ensuring timely follow-ups and consistent communication with prospects.
Education
Bachelor of Science - Psychology
University of Florida
01.2015
Skills
- Academic assessment
- Educational leadership
- Project planning
- Program management
- Collaborative teamwork
- Written and oral communication
- Managing schedules
- Proficiency in Microsoft Office, Google Suites
- Report analysis
- Data visualization and presentations
- Data analysis
Timeline
Academic Program Coordinator II
Nova Southeastern University
09.2022 - Current
Operations Assistant
Lindamood-Bell Learning Processes
12.2017 - 09.2022
Trainer Coordinator
Lindamood-Bell Learning Processes
01.2017 - 09.2022
Account Executive
Prime Care Health Inc.
11.2015 - 05.2016
Account Executive
MarketStorm Global
05.2015 - 11.2015
Bachelor of Science - Psychology
University of Florida
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