Jennifer Shumway
Lehi,UT
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Counter Manager
Clinique
Sandy, UT
02.2013 - 05.2014
- Monitored sales activities to ensure compliance with company standards.
- Implemented new policies and procedures related to counter operations as required.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
- Assigned work and monitored performance of project personnel.
- Planned marketing campaigns aimed at increasing brand recognition among target audiences.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured compliance with all safety regulations within the store environment.
Promotional Brand Ambassador
Promotions at Connections Marketing
Tampa, FL
08.2000 - 10.2002
- Provided customer service to ensure satisfaction with products or services offered by the company.
- Maintained accurate records of expenses associated with promotional campaigns.
- Bolstered brand awareness by creating and executing marketing campaigns utilizing trade shows, round-tables and webinars.
- Increased sales by encouraging customers to purchase additional products and services.
- Employed basic selling techniques to engage with customers.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Utilized social media platforms to promote brand and interact with audience.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Effectively built relationships with both established and potential customers.
- Incorporated costumes and attention-grabbing techniques to boost promotional success.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Interacted with target audience through email campaigns and webinars.
- Represented brand at various trade shows and events, enhancing brand visibility.
- Managed promotional inventory, ensuring availability of materials for events.
- Provided exceptional customer service to enhance brand reputation.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Teamed with other demonstrators to put on large-scale promotions.
- Implemented creative strategies to attract attention during public events.
- Increased sales and brand awareness through face-to-face marketing.
Waitress and Host
Hooters Inc.
Sarasota, FL
08.2000 - 07.2001
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Processed payments accurately using cash registers or POS systems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed positive relationships with regular customers through friendly conversation.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Answered questions about menu items, ingredients, and pricing.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Served alcoholic beverages responsibly in accordance with state laws.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Participated in team meetings to discuss new menu items or changes in policy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Front End Supervisor
Michaels Craft Store
Mecklenburg, NC
08.1999 - 02.2000
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Directed and supervised staff performance.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Counted and balanced registers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Resolved customer complaints in a professional manner.
- Trained new employees in customer service techniques and store policies.
Education
Phlebotomy Certification - Phlebotomy
Oquirrh Mountain Phlebotomy School
Murray, UT10-2013
GED -
Taravella High School
Coral Springs, FL01-1998
Skills
- Customer assistance
- Event planning
- Product knowledge
- Customer engagement
- Merchandise display
- Customer consultations
- Merchandise arrangements
- Product merchandising
- Multitasking and organization
- Problem-solving
- Critical thinking
- Active listening
- Adaptability and flexibility
- Relationship building
- Time management
- Goal oriented
- Customer service
- Client relationship management
Affiliations
Some activities that I enjoy doing in my free time are reading, cooking, listening to all different types of music and hanging out with my children.
Memberships/Fundraising
I am currently a member of PETA and the ASPCA. I also actively help in various fundraising events here in Utah. One that I help raise money and awareness every year for is an organization that is very dear to me called Dahlia's Hope. dahliashope.org
Timeline
Counter Manager
Clinique
02.2013 - 05.2014
Promotional Brand Ambassador
Promotions at Connections Marketing
08.2000 - 10.2002
Waitress and Host
Hooters Inc.
08.2000 - 07.2001
Front End Supervisor
Michaels Craft Store
08.1999 - 02.2000
Phlebotomy Certification - Phlebotomy
Oquirrh Mountain Phlebotomy School
GED -
Taravella High School
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