JENNIFER CHIDESTER
Lending/Banking
Daphne,AL
Summary
Competent and self-sufficient. Background of strong computer and phone skills. Thorough understanding of customer service in new hire training and development. Effective communicator, leader, problem solver who enjoys the benefits and rewards of teamwork in the workplace. Familiar with VA, FHA, FNMA loan types, Microsoft, Excel, spreadsheets, phones, quality assurance.
Overview
14
14
years of professional experience
Work History
Loan Officer Assistant
REMOTE, Fairway Independent Mortgage Corporation
10.2020 - 06.2022
- Ongoing point of contact for clients, helping them collect required information and completing any necessary documents throughout loan process
- Assist and coordinate with internal parties involved during loan application process, including mortgage loan officers, underwriters, and realtors
- Gather information for new loan underwriting, including credit reports, tax filings, business entity searches, and title work
- Ensure loan documentation complies with federal and state requirements.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Assembled important paperwork and disclosures for borrower.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
Senior Mortgage Loan Processor
Ent Credit Union
11.2015 - 07.2020
- Cross trained to originate and process the application up front before passing the file off for underwriter review and final approval
- Quick learner who was promoted quickly from a loan officer assistant to a processor and then a senior processor
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
Loan Officer Assistant
Nova Home Loans
05.2012 - 11.2015
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Assembled important paperwork and disclosures for borrower.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
Mortgage Loan Coordinator
DBA Coldwell Banker Home Loans, Coldwell Banker Residential Brokerage
09.2006 - 03.2011
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Fielded customer complaints and provided solutions.
Education
1st Year Nursing-Certified Nurses Aid -
Pikes Peak Community College
1993
Graduate - undefined
Thomas B. Doherty High School
1992
Skills
- Excellent customer service
- Exceptional loan quality
- Precise attention to detail
- Multi Line Phone Skills
- Familiar with Excel, Word, Encompass
- Program Requirements, subject matter expert
- NMLS certified
Additional Information
- HONORS & AWARDS , Achievement Award Promoted to senior loan processor during my employment with Ent Credit Union
- Experienced mortgage and real estate professional
Timeline
Loan Officer Assistant
REMOTE, Fairway Independent Mortgage Corporation
10.2020 - 06.2022
Senior Mortgage Loan Processor
Ent Credit Union
11.2015 - 07.2020
Loan Officer Assistant
Nova Home Loans
05.2012 - 11.2015
Mortgage Loan Coordinator
DBA Coldwell Banker Home Loans, Coldwell Banker Residential Brokerage
09.2006 - 03.2011
1st Year Nursing-Certified Nurses Aid -
Pikes Peak Community College
Graduate - undefined
Thomas B. Doherty High School
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