Jennifer Chilson
Lemoore,CA
Summary
Administrative professional with over 10 years of experience in client relations, specializing in effective communication and issue resolution. Proven ability to manage correspondence and maintain high customer satisfaction levels. Recognized for proactive problem-solving skills and dedication to confidentiality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Disability Insurance Program Representative
State of California Employment Development Department
Fresno, California
10.2024 - Current
- Assisted in training new staff on policies and procedures for claims processing.
- Processed applications using state systems and maintained accurate records.
- Collaborated with team members to improve service delivery and efficiency.
- Communicated with clients to clarify information and resolve issues.
- Evaluated disability claims for eligibility based on provided documentation.
- Reviewed client files to ensure compliance with state regulations and guidelines.
Program Technician II
State of California Employment Development Department
Fresno, California
02.2014 - 10.2024
- Facilitated efficient claims processing by handling manual document entries without system automation.
- Informed customers via mail regarding additional documentation needed for claims.
- Provided assistance through phone and face-to-face interactions to address customer needs.
- Handled incoming state and personal checks aimed at reimbursing overpayments.
- Timely forwarded completed appeals for hearings before Administrative Law Judges.
- Maintained up-to-date knowledge of state regulations and program guidelines.
- Provided training and support to new staff on operational procedures and policies.
Program Technician II
State of California Health Benefit Exchange
Fresno, CA
02.2014 - 04.2019
- Reviewed identity documents and annual income to recommend suitable healthcare plans.
- Executed outreach strategies to educate the public on employment opportunities.
- Resolved caller issues by identifying specific needs through direct interaction.
- Delivered clear information regarding payments, eligibility, and claim statuses.
- Clarified policies and procedures for internal/external customers and partner agencies.
- Engaged in paper application processes addressing key-ins, callbacks, errors, and appeals.
- Generated contracts and required documentation for signature acquisition.
- Managed over 80 calls daily via automated system, peaking at 110 during open enrollment.
Education
Some College (No Degree) - Business Administration
West Hills Community College District
Lemoore, CASkills
- Healthcare administration experience
- Accounting and billing processes
- Data entry skills with 10-key proficiency
- Microsoft Office suite expertise
- Effective use of Outlook
- Customer service strategies
- Attention to detail
- Benefits administration
- Appointment scheduling
- Recordkeeping and data input
- Experienced in handling high call volumes
Certification
Typing Certificate, 11/01/23-11/01/27
Key Strengths
Track record of establishing customer relationships built on trust, exceptional service, and responsiveness. Commended for ability to interact effectively with internal and external clients.
Timeline
Disability Insurance Program Representative
State of California Employment Development Department
10.2024 - Current
Program Technician II
State of California Employment Development Department
02.2014 - 10.2024
Program Technician II
State of California Health Benefit Exchange
02.2014 - 04.2019
Some College (No Degree) - Business Administration
West Hills Community College District
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