Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Chittum Mayhew

Lexington,VA

Summary

Dynamic and adaptable professional with a proven track record in customer engagement and cleanliness standards, demonstrated during my tenure at Burger King. Excelled in drive-thru efficiency and complaint handling, significantly contributing to sales goals and customer satisfaction. Skilled in cash handling and interpersonal communication, I consistently exceed performance targets through effective teamwork and problem-solving. I also have had a lot of experience dealing with people of all ages and of different temperaments. I am a positive person with hopes of being a positive influence in the community.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Drive-Thru Team Member

Burger King
09.2023 - Current
  • Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.
  • Increased order accuracy with careful attention to detail when handling customer requests.
  • Contributed to store sales goals by consistently meeting or exceeding individual performance targets in the drive-thru area.
  • Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
  • Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
  • Exceeded customer expectations by consistently delivering accurate orders with a friendly demeanor, resulting in positive feedback and repeat patronage.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Promoted upselling opportunities to increase overall revenue while catering to customer
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Collaborated with team members to ensure timely food preparation and delivery for drive-thru customers.
  • Adhered to company policies and procedures regarding food safety, cleanliness, and sanitation standards in the drive-thru area.
  • Streamlined drive-thru operations by maintaining a clean and organized workspace.
  • Brewed coffee and tea and changed out drink station syrups.
  • Contributed to increased sales by upselling menu items and promoting limited-time offers.
  • Completed milkshakes and ice cream desserts for customers.

Assistant

About You Construction
04.2014 - 11.2019
  • Assisted owner in all aspects of business operations.
  • Greeted clients with friendliness and professionalism.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Trained and supervised employees on work place policies and procedures.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
  • Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
  • Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Babysitter

Self Employed Services
06.2011 - 03.2014
  • Assisted parents in developing effective strategies for managing challenging behaviors through open communication and collaboration.
  • Improved children''s cognitive skills with interactive learning games, puzzles, and hands-on experiences.
  • Maintained a safe and nurturing environment for children to thrive in, conducting regular safety checks of play areas and equipment.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Monitored children's play activities to verify safety.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Played games, worked on puzzles, and read books to young children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Encouraged children to be understanding and patient with others.
  • Helped children complete homework assignments and school projects.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Supervised children on playground to help develop physical and social skills.
  • Assisted in developing self-confidence with age-appropriate responsibilities or chores.
  • Transported children to and from activities using personal or family vehicle.

Housekeeper

Self Employed Services
10.2006 - 11.2010
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed rugs and carpeted areas in offices, rooms, and common areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for residents.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Cocktail Server

Foxy
09.2007 - 07.2008
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.

Front Line Crew Member

Dunkin Donuts & Baskin Robbins
08.2005 - 09.2006
  • Maintained a clean and organized workspace, ensuring a safe environment for both customers and colleagues.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Quickly adapted to changes in menu offerings or operational procedures as needed.
  • Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.

Customer Service Representative

St. Petersburg Times
06.2003 - 01.2004
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Education

None - General Studies

Mountain Gateway Community College (Dabney)
Buena Vista, VA

Skills

  • Customer Engagement
  • Food Preparation
  • Cleanliness standards
  • Hygiene practices
  • Complaint Handling
  • Order Accuracy
  • Company policies
  • Product Promotion
  • Drive-Thru Efficiency
  • Cash handling expertise
  • Stress Tolerance
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Team Player
  • Problem-Solving
  • Cleaning and organization
  • Time Management
  • Attention to Detail
  • Listening Skills
  • Multitasking and Organization
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Reliability
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Dependable and Cooperative
  • Relationship Building
  • Cash Register Operations
  • Self Motivation
  • Interpersonal Skills
  • Conflict Resolution
  • Goal Setting
  • Interpersonal Communication

Certification

Peer Recovery Specialist Certification

Timeline

Drive-Thru Team Member

Burger King
09.2023 - Current

Assistant

About You Construction
04.2014 - 11.2019

Babysitter

Self Employed Services
06.2011 - 03.2014

Cocktail Server

Foxy
09.2007 - 07.2008

Housekeeper

Self Employed Services
10.2006 - 11.2010

Front Line Crew Member

Dunkin Donuts & Baskin Robbins
08.2005 - 09.2006

Customer Service Representative

St. Petersburg Times
06.2003 - 01.2004

None - General Studies

Mountain Gateway Community College (Dabney)

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Jennifer Chittum Mayhew