Jennifer Choi
Minneapolis,MN
Summary
Experienced Senior Program Manager with a proven track record in overseeing complex matrix organizations. Skilled in leading projects for new product launches, process modifications, and go-to-market strategies. Advanced knowledge of operational intricacies and a strong ability to build cross-functional momentum for project success.
Overview
7
7
years of professional experience
Work History
Senior Project Manager
Optum
06.2023 - Current
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
Sr. Program Manager
Shutterfly, Inc.
08.2021 - 10.2023
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
- Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
- Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
Sr. Project Manager
Shutterfly, Inc.
05.2020 - 08.2021
- Tactically owned and executed on a portfolio of projects. Drove on-time delivery of projects and programs
- Prioritized and managed inbound project requests from concept through completion under tight schedules; including defining milestones and schedules and facilitating cross-functional communication
- Ensured that the scope, business case, objectives and success metrics for projects were well defined, understood, measured and reported effectively
- Provided up-to-date, accurate, meaningful views of project status
- Identified and raised project delivery issues and risks for mediation, resolution or escalation to the appropriate level on a timely basis. Fostered accountability of cross-functional team leads to resolve project issues and ensure project success
- Ensured adoption of standards and procedures governing the practice of project management and execution of the project portfolio
- Established processes, workflows, tools and documentation that set the team up for success and help them work more efficiently to deliver results.
- Ensured that cross-functional team leads had a clear understanding of RASCI for delivering project, goals, deliverables, and issues
- Conducted project post-mortems and continuous improvement sessions
Project Manager
Optum
04.2019 - 05.2020
- Delivered projects to pre-determined budget, maintaining time parameters and quality standards
- Performed detailed assessments of risks to determine constraints and develop mitigation strategies
- Closely collaborated with project members to identify and quickly address problems
- Made information about projects, corporate strategies and upcoming projects available to stakeholders on daily/weekly basis depending on the priority
- Implemented cross-training to improve depth of skill sets within team
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
Customer Success Manager
Total Expert LLC
02.2018 - 04.2019
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
- Facilitated penetration of key accounts via strategic planning initiatives (QBR's, weekly call status call with clients, internal strategy sessions, etc.)
- Used JIRA tracking spreadsheets to monitor information about customers and business activities
Education
Associate Of Applied Business -
Hennepin Technical College
Minneapolis, MNCertified Scrum Master -
Mountain Goat Software
Skills
- Project planning and development
- Cross-functional team builder
- MS Office Smartsheet JIRA Confluence
- Scope management
- RASCI creation and delegation
- Client relationship management
- Training and mentoring
- Agile methodology
- Technical monitoring
- Project plan development
- Team leadership
- Excellent communication
Timeline
Senior Project Manager
Optum
06.2023 - Current
Sr. Program Manager
Shutterfly, Inc.
08.2021 - 10.2023
Sr. Project Manager
Shutterfly, Inc.
05.2020 - 08.2021
Project Manager
Optum
04.2019 - 05.2020
Customer Success Manager
Total Expert LLC
02.2018 - 04.2019
Associate Of Applied Business -
Hennepin Technical College
Certified Scrum Master -
Mountain Goat Software
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