Jennifer Christophe
Miami,FL
Summary
Dedicated and enthusiastic professional with over four years combined experience in working fulltime and going to school. Highly skilled in relationship building, and interpersonal communication skills, including customer engagement. Experience working with a diverse population of customers. Versed in professional presentation and possessing strong written and verbal communication skills. Consistently receives positive feedback from managers, co-workers, and clients. Demonstrated knowledge of admissions, insurance verification and authorization processes in hospital and medical office settings. Competent Transcriptionist polished in transcribing required messages, reviewing and editing drafts and proofreading documents. Organized and hardworking individual with in-depth knowledge of insurance verification procedures and medical terminology paired with outstanding computer skills. Committed to completing accurate work within time constraints. Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
10
10
years of professional experience
Work History
Insurance Verification
Us Med
12.2020 - Current
- Verified patient insurance coverage by reviewing insurance information and contacting insurance providers as needed
- Documented insurance verification details accurately in the electronic health record (EHR) system
- Collaborates with billing and coding teams to resolve insurance-related billing issues and discrepancies.
- Monitored changes in health care policies and procedures related to insurance verification process.
- Prepared and submitted detailed reports on insurance verification activities and outcomes.
- Participated in audits and quality assurance activities related to insurance verification.
Customer Representative
BEL USA
02.2019 - 12.2020
- Excellent communication skills written, and verbal, required
- Updating ongoing maintenance of Customer Profiles for customer base (updating records in Admin Panel, Microsoft Dynamics, and other tools)
- Submits, tracks, and escalates quotes/orders from customers
- Resolve and/or routes credit related issues.
- Responded to customer inquiries via phone, email and chat.
- Prioritized tasks effectively to meet deadlines.
- Tracked call resolution times to ensure quality standards were met.
- Resolved customer complaints promptly and efficiently.
Handles Supervisor
Inktel Contact Center Solutions
01.2015 - 05.2018
- Used Microsoft Office Word, Excel, PowerPoint and Outlook
- Data input and case escalated
- Handled supervisor call
- Trying speed 45 word per hours
- Oversee customer rep.
.
Education
High School Diploma -
Miami Beach High School
Miami Beach, FL06-2010
Skills
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Communication skills
- Leadership Experience
- Supervising Experience
- Bilingual
- CPT coding
- Customer Service Skills
- Scheduling
- Retail Management
- Data Entry
- Medical billing
Timeline
Insurance Verification
Us Med
12.2020 - Current
Customer Representative
BEL USA
02.2019 - 12.2020
Handles Supervisor
Inktel Contact Center Solutions
01.2015 - 05.2018
High School Diploma -
Miami Beach High School
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