Jennifer Christy
White House,TN
Summary
Supporting Service Center Manager specializing in Automotive and team supervision. Adept at creating and sticking to budgets while increasing profits and providing fantastic care. Trained in leadership and conflict management with knowledge of modern computer systems.
Overview
10
10
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
White House, TN
08.2013 - Current
- Implemented training systems for new employees on LMS
- Scheduled daily service center employees and monitored performances.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Lead Server
Norwegian Cruise Line
Honolulu, HI
02.2012 - 08.2013
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed assistant server nightly, to ensure correct orders and food and allergy management
- Managed 6-table section
Education
AS Mass - Communications
Volunteer State Community College
Gallatin, TN2020
Skills
- Virtual Learning Management
- Cost Control and Reduction
- Multitasking and Organization
- Supervisor Skills Training
- Educational Material Organization
- Advertising Techniques
- Performance Appraisal
- Microsoft Office
Accomplishments
- Supervised team of 20 staff members.
Timeline
Service Center Manager
Valvoline Instant Oil Change
08.2013 - Current
Lead Server
Norwegian Cruise Line
02.2012 - 08.2013
AS Mass - Communications
Volunteer State Community College
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